The role will be to manage and maintain relationships with an integrated portfolio of UAE clients, to include Medical, Dental, Vision and other products as required, ultimately to maximise client retention and satisfaction and to grow our business through the existing client base to enhance Cigna’s profitability. To achieve this, account planning, close collaboration with internal and external stakeholders and a deep understanding of Cigna products and offering are essential. Developing and delivering strategic plans for corporate clients and providing proactive advice to clients on regulatory requirements will be essential.
Main duties/Responsibilities
Work strategically with existing clients to ensure their needs are met and to be an ambassador for Cigna
Develop effective and close working relationships with intermediaries that are retained by Cigna clients to ensure their continued support
Liaise with underwriters and other functions to construct attractive proposals for renewal terms and other products that maintain or improve Cigna’s profitability
Actively seek out new cross-sales and other opportunities to grow the business through our existing client base
Present proposals on existing business and in support of new business to clients and intermediaries to maintain and expand existing relationships
Liaise with Legal Services/Marketing to produce high quality client literature
Ongoing ownership of Personal Development to enhance self and business
Feedback on client and market intel to other teams in the business
Support development of Cigna’s product proposition
Proactively manage and negotiate renewal of assigned experienced rated portfolio in line with profitability and persistency target
Work with Legal and Compliance Team to ensure a full and solid understanding of regulatory requirements of the Middle East region with ability to explain to clients and brokers
Liaise with internal teams to ensure clients receive excellent service
Other responsibilities include, but are not limited to, adhering to the terms in the contract, invoicing, ensuring the quality of deliverables, securing references and testimonials, accurately manage forecast, balance partner needs vs. business requirements and profitability, utilize products to add value to Cigna’s overall offering, adhere to internal policies and provide timely and relevant information to management
Development and maintain broker channels
Client Management Skills
Experience in a Client Management Role
Medical Insurance and compliance experience is essential
Ability to demonstrate Cigna’s guiding principles
Must have regional knowledge of regulation
Excellent communication skills, written and verbal
Experience of collation of data and statistical analysis
Strong interpersonal skills & initiative
Highly motivated and organized with a flexible approach
Excellent Stakeholder Management Skills
Ability to navigate through ambiguity
Ability to communicate complex concepts in a clear and concise fashion.
Ability to research, prepare and deliver client presentations in a range of formats and settings.
Ability to work independently, but to remain a key contributor to the overall team goals.
Strong influencing skills and ability to motivate others
Excellent presentation skills
All Senior Client Managers (in addition to above):
Knowledge of processes, procedures and systems
Excellent business/product knowledge
Coaching skills
Organisational skills
Influencing skills
Supervisory skills
Basic leadership and management skills
About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.
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