Software Engineer
When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. G+D Currency Technology is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security and efficiency in cash circulation. Our 160 years of experience – combined with new, digital solutions – makes us the world market leader in Advanced Currency Management. As part of the G+D Group, we offer a wide range of development opportunities in an international, family-owned company, with more than 11,000 employees worldwide. We are convinced that the key to success is in the diversity of our employees. That’s why it depends on you personally – let’s shape the future of currencies together!
Scope and Purpose:
- Implement software packages at customer sites
- Respond to and troubleshoot all customer software issues for all G+D SWS products.
- Ensure that all issues are resolved to the customer satisfaction within the contracted SLA times. Provide onsite assistance as required.
Key Result Areas & Responsibilities:
- Must be willing to work in a 24x7 environment and long hours while on customer site. Must be willing to travel on-site and for extended periods if required.
- Document all issues in G+D’s issue tracking system
- Setup and configuration of test environment in order to duplicate issues
- Responsible to troubleshoot and identify customer issues with the software and escalate to the R&D team if code changes are required.
- Assist in the preparation of reports for customer communication
- Establish and maintain excellent working relationship with all customers at all times
- Keep up-to-date with technical and G+D product knowledge
- Lead Implementation activities at customer site
- Provide training on software as required
- Create documentation (Support/Training) as required
Technical Skills:
- Installing, configuring and administering/managing IBM WebSphere Application Server 8.5 (WAS), Jboss EAP 6 and IIS
- Proficient with war, ear application deployment in Java EE Application Servers environment.
- Deep understanding of JDBC and JMS connection management within WebSphere, Jboss
- Experience with .NET application installation and deployment
- Configuring and integrating applications with database (MS SQL and Oracle), LDAP, Core Banking and 3rd party applications
- Understanding of networking and network standards/protocols, such as DHCP, DNS, SSL, TCP, UDP, FTP, SFTP and IP.
- Strong SQL and database (MS SQL 2012, Oracle 12C) administration (back-up/restore) skills
Job Requirements:
- Computer Science or related degree and 4+ years’ experience in a customer support role and prior experience in banking or warehousing industry is desirable.
- Excellent verbal, written communication and interpersonal skill are a must.
- Strong analytical, problem-solving skills, ability for multitasking and good organizational skills.
- Detail-oriented and persistent in execution and follow-up tasks and the ability to lead and work in a team environment.
- Must conduct oneself in a professional manner at all times and utilize sound judgment in dealing with business information.
- Flexibility to work long hours as necessary and able to handle high pressure in a professional manner
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