Coordinator - Customer Engagement, Flydubai, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

ob Description
MAIN OBJECTIVE OF ROLE

To deliver an exceptional customer experience across all digital channels for flydubai passengers,actively engaging with customers, premium/special assistance customers, media, and service providers through digital channels and traditional email and over the phone communication to address and resolve issues promptly, while also pushing the boundaries of customer care through meaningful engagement, sharing relevant information, and fostering positive interactions within customer communities.
KEY RESPONSIBILITIES

    Responds to interactions and engagements with customers and third parties in real time in the digital customer communications channels. .
    Acts as a liaison in this space across all digital channels; participates in conversations, answers questions, offers solutions to resolve customer complaints and enquiries.
    Ensures the flydubai brand is represented in interactions and engagements with customers, replying in a clear, accurate, concise and positive manner in line with our brand values and Customer Services Quality standards.
    Understands, interprets and resolves issues quickly and decisively offering solutions to resolve customer complaints and enquiries (and escalates where necessary to relevant decision makers) while following up to ensure their resolution.
    Monitors and supports all digital channels ensuring flydubai’s reputation is maintained.
    Manages customer settlement processes to completion.
    Contributes to maintain accuracy and relevance of the working templates and guidelines as part of the knowledge base ensuring the required quality standard is always adhered to when responding to and engaging with customers.
    Keeps accurate records of interactions and engagements in the appropriate systems.
    Participates actively in communications and operational updates during times of regular operations, irregular operations, disruptions or incidents by engaging appropriately with team members, stakeholders and customers.
    Keeps informed with industry trends and news and takes part in appropriate and regular training to ensure continued professional growth enabling the opportunity to exceed objectives.


QUALIFICATIONS

    Bachelor's Degree (3+ years)
    Experience in the travel industry or customer service/engagement environment or social media.
    0 - 2 years
    2 - 4 years


COMPETENCIES

    Customer Focus
    Teamwork
    Effective Communication
    Personal Accountability & Commitment to achieve
    Resilience & Flexibility (Can do attitude)


ISR REQUIREMENTS

Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.

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What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:



If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:



And, you may never be found by the recruiter, in spite of your 'CV information' existing in the database...

... And, you'll wonder why you get rejected in spite of being a PERFECT MATCH for the Job.


Read more about the ATS CV here:

www.dubai-forever.com/cv-writing-services.html#ATS-Compliant-CV


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DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-compliant CV is MANDATORY!

https://careers.flydubai.com/jobs/2080/job?utm_source=indeed_integration&iis=Job%20Board&iisn=Indeed&indeed-apply-token=73a2d2b2a8d6d5c0a62696875eaebd669103652d3f0c2cd5445d3e66b1592b0f&utm_source=Indeed&utm_medium=organic&utm_campaign=Indeed




Applied For Many Jobs, But Didn't Get Any Interview Calls?

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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.


Excited about working in the GCC? Click on one of the banner's below...






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SOCIAL INITIATIVE:

We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.


It is to help people who are searching for jobs from across the world.


This is a Social Initiative from our team @ dubai-forever.com, so please help us in this Noble Task by Forwarding these jobs within your Network.


Do this GOOD DEED.


You never know who will benefit from it.


You've heard about KARMA right?


It's waiting to give you 10X of whatever you do...Do the Good Deed. NOW!


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Contracting Specialist - Tourism (Loader), MTS Global, Dubai, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northern Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast.

Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 6,3 million customers with 31 million overnights per year in over 20.000 hotels.

250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network.

1300 employees from 45 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial and technological support to ensure a superior value for all MTS Globe clients.

The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions.

MTS Globe is an equal opportunities employer
Job description

Company: DESERT GATE TOURISM - UAE

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate has all you can expect from a first-rate ground handler, such as excellent contracting, creative excursions, and superior in-resort service levels.

    Negotiate & contract with the hotels regarding rates, special offers, seasons, allocations, release periods, overrides, terms & conditions, and cancellation policies.
    Participate in site inspections and prepare hotel assessment reports.
    Analyze and study the product requirements of each market.
    Track and correct product performance/ support problems, and assist in driving sales results.
    Compare and analyze rates in each market.
    Manage accurate update and maintenance of back office systems.
    Upload contracts in both the extranet and online systems.
    Ensure that entered rates are correct and up-to-date.
    Regularly monitor the online system for last minute bookings, cancellations, and other related transactions.
    Liaise with the key departments in the company for smooth operations.
    Assist in resolving contracting related issues from other departments.
    Constantly communicate & cooperate with the hotels & tour operators to achieve planned goals.

 
Requirements

    Hands-on experience in data entry related to contracts
    2-3 years background in Tourism Industry in Negotiation and Contracting Department in UAE
    Ability to establish and sustain professional relationships
    Having great contacts in the industry will be advantageous
    Excellent Communication and Negotiation Skills
    Strong Customer Service Skills

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What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:



If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:



And, you may never be found by the recruiter, in spite of your 'CV information' existing in the database...

... And, you'll wonder why you get rejected in spite of being a PERFECT MATCH for the Job.


Read more about the ATS CV here:

www.dubai-forever.com/cv-writing-services.html#ATS-Compliant-CV


🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇦🇪 🇸🇦 🇶🇦 🇴🇲

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-compliant CV is MANDATORY!

https://mts-careers.talentclue.com/node/115924085/66909823





Applied For Many Jobs, But Didn't Get Any Interview Calls?

Apply For This Job Using a Branded ATS-Friendly CV from Dubai-Forever.Com.

CONTACT NOW!





🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇦🇪 🇸🇦 🇶🇦 🇴🇲


What's the most IMPORTANT thing you should read about a CV Writing Service?

Customer Satisfaction Reviews, right?

You'll get a fair idea whether to purchase that service or not.

Read the reviews and recommendations our customers have written on my LinkedIn profile.

Visit my LinkedIn Profile, and then scroll down to the Recommendations section.



Navigate here for more testimonials/feedback about our expertise and results:

www.dubai-forever.com/resume-writing-feedback.html

www.dubai-forever.com/cv-writing-reviews.html


Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's must trusted review site...


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Submit your CV here, as well:





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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.


Excited about working in the GCC? Click on one of the banner's below...






🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇦🇪 🇸🇦 🇶🇦 🇴🇲

SOCIAL INITIATIVE:

We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.


It is to help people who are searching for jobs from across the world.


This is a Social Initiative from our team @ dubai-forever.com, so please help us in this Noble Task by Forwarding these jobs within your Network.


Do this GOOD DEED.


You never know who will benefit from it.


You've heard about KARMA right?


It's waiting to give you 10X of whatever you do...Do the Good Deed. NOW!


🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇦🇪 🇸🇦 🇶🇦 🇴🇲

Officer - Quotation Management , Almosafer, Riyadh, KSA

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

About the company:

Almosafer (part of Seera Group) Saudi Arabia’s Leading Travel Company

 

Elevating the journey for travelers from Saudi Arabia, the region & beyond, while harnessing Seera Group’s 40+ years of expertise, Almosafer supports Saudi Arabia’s vision as a national champion for tourism. Almosafer creates opportunities for outbound, leisure, and religious travel, whilst serving B2C and B2B customers, partners, and suppliers with state-of-the-art travel solutions, a digital-first mindset, and travel advisory.

 

About the job:

 This job plays an important and vital role within the organization, as it is responsible for handling the sales inquiries and giving them the full support to fulfill the client's inquiries either through the online systems or offline through the contracted DMCs and the hotels.

 

Responsibilities:

    Handling all types of booking requests like FIT, Groups, and MICE.
    Respond to all inquiries in a highly professional manner as per the defined service level agreement.
    Using the internal systems and the supplier's portals to confirm and do the reservations ( hotels- transfers, Tours, Train tickets, etc…).
    Design a package route and provide a suitable way of transportation in each city.
    Calling the hotels and doing a reconfirmation for all the confirmed bookings and ensuring that all payments are settled to the hotel before the client's arrival.
    Collaborate with the internal team to address clients’ needs.
    Built good relationships with the sales managers at the hotels to get the needed support from them.
    Achieving defined Service Level Agreements and Key Performance Indicator goals.

 

Profile requirements:

    Candidates must have experience of one year or more.
    Bachelor’s degree or diploma.
    English language intermediate.
    Teamwork, flexibility.
    Customer Service, typing accuracy.
    Communication skills, time management.
    Ability to research and collect data.
    High level of concentration.
    Problem-solving and Organizational skills.
    Ability to multitask.
     

Being you @ Almosafer:

 At Almosafer we strongly believe in diversity and equal opportunities for all candidates. We do not discriminate based on any characteristic and follow fair employment practices regarding citizenship and immigration status. Join our inclusive work environment.

Read the Job Description, and scroll down for
"DETAILS TO REGISTER FOR THIS JOB" to APPLY...

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What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:



If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:



And, you may never be found by the recruiter, in spite of your 'CV information' existing in the database...

... And, you'll wonder why you get rejected in spite of being a PERFECT MATCH for the Job.


Read more about the ATS CV here:

www.dubai-forever.com/cv-writing-services.html#ATS-Compliant-CV


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DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-compliant CV is MANDATORY!

https://jobs.almosafer.com/job/Riyadh-Officer-Quotation-Management/1192823601/




Applied For Many Jobs, But Didn't Get Any Interview Calls?

Apply For This Job Using a Branded ATS-Friendly CV from Dubai-Forever.Com.

CONTACT NOW!





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What's the most IMPORTANT thing you should read about a CV Writing Service?

Customer Satisfaction Reviews, right?

You'll get a fair idea whether to purchase that service or not.

Read the reviews and recommendations our customers have written on my LinkedIn profile.

Visit my LinkedIn Profile, and then scroll down to the Recommendations section.



Navigate here for more testimonials/feedback about our expertise and results:

www.dubai-forever.com/resume-writing-feedback.html

www.dubai-forever.com/cv-writing-reviews.html


Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's must trusted review site...


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Want CV Samples & Templates for FREE?

Click on the CV's below to begin:





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Join the Fastest Growing Job Group on LinkedIn:





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Join the Middle East's Best Job Groups on Whatsapp:





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Join our Telegram Group:





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Submit your CV here, as well:





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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.


Excited about working in the GCC? Click on one of the banner's below...






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SOCIAL INITIATIVE:

We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.


It is to help people who are searching for jobs from across the world.


This is a Social Initiative from our team @ dubai-forever.com, so please help us in this Noble Task by Forwarding these jobs within your Network.


Do this GOOD DEED.


You never know who will benefit from it.


You've heard about KARMA right?


It's waiting to give you 10X of whatever you do...Do the Good Deed. NOW!


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