Middle East Jobs, Careers, Vacancies: Customer Support Jobs

Showing posts with label Customer Support Jobs. Show all posts

Customer Enquiry Manager, Al Farwaniyah, Kuwait

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

We need a Customer Enquiry Manager,

Job Title: Customer Enquiry Manager

Location: Kuwait
Reports to: Senior Manager Customer Service

Role Purpose

The Customer Enquiry Manager is the key point of contact for managing and enhancing the customer experience. This role ensures that all customer inquiries are handled promptly, professionally, and with a focus on delivering exceptional service. The position requires a proactive leader who can drive process improvements, manage a team, and maintain high standards of customer satisfaction.

Key Responsibilities

Lead and Manage the Enquiry Team: Oversee daily operations, coach and develop team members, and ensure service excellence.
Customer Experience Champion: Ensure inquiries are resolved efficiently and empathetically, maintaining a positive brand image.
Performance Monitoring: Track KPIs such as response time, resolution rate, and customer satisfaction scores; implement improvement plans where needed.
Process Optimization: Identify gaps in enquiry handling processes and introduce innovative solutions to enhance efficiency and quality.
Stakeholder Collaboration: Work closely with Sales, Operations, and Customer Service teams to ensure seamless communication and resolution of customer issues.
Reporting & Insights: Prepare regular reports on enquiry trends, root causes, and customer feedback to inform strategic decisions.
Compliance & Standards: Ensure adherence to company policies, service level agreements, and regulatory requirements.

What We’re Looking For

Typically, a bachelor’s degree in business administration or equivalent.
An experience of 3-5 years supervising or managing a call center and/or customer service environment. Preferably at a large organization.
Strong leadership and people management skills.
Excellent communication and problem-solving abilities.
Customer-centric mindset with a passion for delivering outstanding service.
Ability to analyze data and drive continuous improvement.
Experience in customer service or enquiry management roles (preferably in logistics or related industries).

Why Join Us?

Be part of a global leader in logistics with a strong reputation for innovation and customer focus.
Opportunity to shape the customer experience strategy and make a real impact.
Work in a dynamic, collaborative environment that values growth and development.
Competitive salary, benefits, and career progression opportunities.

DETAILS TO REGISTER FOR THIS JOB:
NOTE: Apply to this job with an ATS-friendly CV!

https://careers.dhl.com/global/en/job/DPDHGLOBALAV322853ENGLOBALEXTERNAL/Customer-Enquiry-Manager?utm_source=indeed&utm_medium=phenom-feeds&utm_campaign=organic_indeed

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What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:

Applicant Tracking System Correct Parsing

Applicant Tracking System Correct Parsing

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:

Applicant Tracking System Incorrect Parsing

Applicant Tracking System Incorrect Parsing

And, you may never be found by the recruiter, in spite of your 'CV information' existing in the database...

... And, you'll wonder why you get rejected in spite of being a PERFECT MATCH for the Job.

Our leading services and their respective One-time Investment are as follows:

Entry Level (0 - 2 Years Career Experience)

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Submit your CV here, as well:

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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.

It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.

Excited about working in the GCC? Click on one of the banner's below...

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SOCIAL INITIATIVE:

We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.

It is to help people who are searching for jobs from across the world.

This is a Social Initiative from our team @ dubai-forever.com, so please help us in this Noble Task by Forwarding these jobs within your Network.

Do this GOOD DEED.

You never know who will benefit from it.

You've heard about KARMA right?

It's waiting to give you 10X of whatever you do...Do the Good Deed. NOW!

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Beauty Advisor - Kuwait

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

The Role:
As an ambassador for your brand, you will be demonstrating and recommending premium cosmetics and skincare. Excellent customer service skills are needed along with the ability to maximise sales at every opportunity. This is an exciting role in which you will participate in product launches to attract new customers and build a great rapport with existing ones.
You will have/be:
• A minimum of 1 year's experience in sales, cosmetics or beauty products
• Good energy and communication skills
• Able to communicate in Arabic.
Good knowledge of skin care products is an advantage.

DETAILS TO REGISTER FOR THIS JOB:
NOTE: Apply to this job with an ATS-friendly CV!

https://www.alshaya.com/en/careers/vacancies?job=593765

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What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:

Applicant Tracking System Correct Parsing

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:

Applicant Tracking System Incorrect Parsing

SOCIAL INITIATIVE:

Customer Service Manager - Ulta Beauty - Dubai Mall

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Role Profile:
To deliver exceptional in-store and online customer experiences that reflect the brand’s values, drive loyalty, and increase customer satisfaction across all touchpoints within the retail cosmetics environment.
The below Key Performance Areas include but are not limited to:

Develop and implement customer experience strategies across retail storesCollaborate with General Manager and beauty advisors to ensure a consistent, high-quality customer experience.Monitor and respond to customer feedback from in-store surveys, online reviews, and social media.Lead training sessions , coaching for frontline staff on customer service excellence and brand representation.Coordinate with marketing to align promotions , loyalty programs and in-store events with customer expectationsAnalyze customer behaviour and feedback data to identify opportunities and improve shopping experienceEnsure visual merchandising and store ambiance support a luxurious and welcoming experience.Resolve high-level customer complaints with professionalism and empathy. Knowledge:
Retail customer experience Team LeaderPlanning & organizingExperience:
3-5 Experience in customer experience, retail operations, or store management—preferably in the beauty or luxury retail sector.Skills:
Strong leadership and interpersonal skills; ability to influence and inspire frontline teams.Deep understanding of cosmetic retail trends and customer expectations.Proficiency in in CRM and customer feedback tools.Passion for beauty, skincare, and customer service.

DETAILS TO REGISTER FOR THIS JOB:
NOTE: Apply to this job with an ATS-friendly CV!

https://www.alshaya.com/en/careers/vacancies?job=595119

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What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:

Applicant Tracking System Correct Parsing

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:

Applicant Tracking System Incorrect Parsing

SOCIAL INITIATIVE:

Customer Service Associate, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

We need a Customer Service Associate,

Job Requisition ID: 174231

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

The Customer Service Associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. This role involves handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies.
You will be an integral part of the retail team, aiming to enhance customer satisfaction and increase sales revenues. Success in this position involves maintaining a positive shopping environment, understanding customer needs, and efficiently managing sales processes.

What You Will Do:

Customer Service & Complaint Handling

Engage with customers to provide a high level of service and assist with their needs.
Address basic customer complaints and escalate issues as needed.

Visual Merchandising & Store Maintenance

Ensure that the store is well-organized and adheres to company visual merchandising standards.
Regularly clean and maintain the sales floor to create an inviting shopping environment.

Stock Management & Inventory

Actively participate in receiving new shipments and restocking the store.
Help manage inventory and ensure the store is fully stocked.

Sales Support (Upselling & Cross-selling)

Recommend products to customers based on their needs, focusing on upselling and cross-selling.
Stay updated on product information to make informed recommendations.

Cash Register Operation

Operate the cash register, process transactions, and follow company policies for handling payments.
Ensure accurate cash handling and maintain a clean and organized checkout area.

Required Skills To Be Successful:

Strong verbal communication skills.
Exceptional customer service skills.
Attention to detail for maintaining store standards.
Ability to engage in upselling and cross-selling.

What Qualifies You For The Role:

Previous experience in customer-facing roles, with a focus on providing excellent service.
Strong verbal communication and interpersonal skills to interact with customers effectively.
Ability to maintain high store standards, both in terms of product organization and cleanliness.
Experience in operating cash registers and following cash handling procedures.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

DETAILS TO REGISTER FOR THIS JOB:
NOTE: Apply to this job with an ATS-friendly CV!

https://www.afuturewithus.com/job/Customer-Service-Associate-Retail-Marks-&-Spencer-UAE/1271870901/?utm_source=Indeed&utm_medium=organic&utm_campaign=Indeed

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What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:

Applicant Tracking System Correct Parsing

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:

Applicant Tracking System Incorrect Parsing

DETAILS TO REGISTER FOR THIS JOB:NOTE: Apply to this job with an ATS-friendly CV!

SOCIAL INITIATIVE:

DETAILS TO REGISTER FOR THIS JOB:NOTE: Apply to this job with an ATS-friendly CV!

SOCIAL INITIATIVE:

DETAILS TO REGISTER FOR THIS JOB:NOTE: Apply to this job with an ATS-friendly CV!

SOCIAL INITIATIVE:

Customer Service & Complaint Handling

Visual Merchandising & Store Maintenance

Stock Management & Inventory

Sales Support (Upselling & Cross-selling)

Cash Register Operation

DETAILS TO REGISTER FOR THIS JOB:NOTE: Apply to this job with an ATS-friendly CV!

SOCIAL INITIATIVE:

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DETAILS TO REGISTER FOR THIS JOB:
NOTE: Apply to this job with an ATS-friendly CV!

DETAILS TO REGISTER FOR THIS JOB:
NOTE: Apply to this job with an ATS-friendly CV!