Product Support Specialist, Solera, Dubai, UAE

 The Role

We are looking for a product support specialist to help support our customers across the UAE region. Via our service desk they will be responsible for assisting customers with queries related to our product range in terms of our data offering, workflow, API and logic.

What You’ll Do

• Responsible for ensuring the customer support you provide to our customer base is professional, meets set KPIs and ensures we achieve a positive outcome for the customer
• Provide level 1 and 2 technical support to our customers
• Work with the team to enhance our ways of working in process, systems and tools and internal metrics

What You’ll Bring

• Minimum 3 years of experience in a customer support environment
• Experience in an automotive and/or Insurance sector would be beneficial
• Strong experience in Level 1 and 2 customer focused technical support in meeting SLAs
• Experience and knowledge of ICT support functions including service desk ticketing (we use Salesforce) and escalations
• Understanding of cloud-based SaaS and also distributed computing environment delivery platforms
• Problem solving skills and the ability to ensure technical problems are managed efficiently and effectively 
• Fluent in English

https://solera.wd5.myworkdayjobs.com/Global_Career_Site/job/Dubai/Product-Support-Specialist_JR-010892-1?source=Linkedin

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