- Ensure all responsibilities of a Shop Manager during his absence and jointly control and direct store management in presence of Shop Manager
- Ensure customer service/sales takes priority over tasks
- Exhibit and promote high standards of internal customer care
- Ensure all sales opportunities are maximized through effective use of all promotional/marketing opportunities
- Monitor handling of customer complaints in line with Company policy and seek regular feedback
- Carry out regular and relevant in-store training, audits and enroll staff on relevant Learning and Development courses
- Maintain high standards of visual appearance throughout the store including all non-retail areas & maintain window and in-store displays to a high standard in line with merchandising guidelines
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