Job Title: Operations Manager – BPO
Location: Dubai, United Arab Emirates
Salary: Up to AED 3,500/-
Benefits: Visa, flight tickets, accommodation, meals and travel
Role Overview:
- We are hiring a dynamic and result-driven Operations Manager from the BPO industry with a background in sales and team leading.
- The ideal candidate will be responsible for ensuring smooth day-to-day operations, maintaining client satisfaction, and leading a motivated team to achieve performance targets.
- Candidates must be below 30 years of age.
Key Responsibilities:
- Lead and manage daily BPO operations with a focus on efficiency and service quality
- Supervise and guide sales/support teams, ensuring high performance and adherence to KPIs
- Monitor team productivity and handle performance reviews, rosters, and shift schedules
- Drive sales performance and conversion across inbound or outbound processes
- Coordinate with cross-functional departments (IT, HR, and client support) for smooth operations
- Ensure compliance with internal processes, SLAs, and client expectations
- Provide training, coaching, and development support to team members
- Prepare reports and dashboards to track and improve operational performance
Requirements:
- Must have a background in the BPO/call center industry
- Minimum 1 year of experience in sales or team leading (must have at least one of them)
- Strong communication and interpersonal skills
- Knowledge of CRM tools and reporting dashboards is preferred
- Ability to work in shifts and manage a fast-paced team environment
- Bachelor’s degree preferred (Business, Management, or related field)
- Willing to relocate or based in Dubai, UAE.
Perks & Benefits:
- Salary up to AED 3,500/-
- Accommodation: Shared or private company-provided housing near the workplace
- Meals: Complimentary
- Visa & Medical Insurance: Fully sponsored
- Annual Leave: 30 paid days per year with airfare for return travel
- Private company transport
Ready to join a people-first company?
DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-compliant CV is MANDATORY!
NOTE: ATS-compliant CV is MANDATORY!
To Apply: Submit your CV as BPO-Ops via LinkedIn or share it to patelomer931@gmail.com or WhatsApp on +971 503 924 120.
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