Call Center - Supervisor, Farnek Services, Dubai, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

we need a Call Center - Supervisor,

Job Purpose:

To lead and oversee day-to-day call center operations for Farnek, Hitches & Glitches, and HITEK, ensuring exceptional customer service and operational efficiency. The role requires strong leadership in managing service workflows in facilities management and home services, while driving digital transformation through AI-powered tools and platforms.

Key Responsibilities:

• Supervise daily call center operations for inbound and outbound service requests across Farnek, Hitches & Glitches, and HITEK.
• Ensure professional and timely handling of customer inquiries, complaints, and service escalations.
• Lead a team of agents, managing rosters, KPIs, and performance reviews.
• Train agents on customer service protocols, system usage (CAFM/CRM), and escalation procedures.
• Monitor service quality metrics such as AHT, FCR, CSAT, and SLA compliance, and take corrective actions as needed.
• Coordinate with technical and operations teams to ensure timely job completion and service feedback.
• Support the integration and adoption of AI-powered tools (e.g., virtual assistants, chatbots, predictive analytics) to automate repetitive queries and enhance service efficiency.
• Collaborate with the HITEK digital team to leverage real-time dashboards, workflow automation, and smart escalation tools.
• Analyze data from AI and call center systems to improve customer engagement, reduce call load, and streamline processes.
• Handle complex or escalated calls directly, ensuring a high level of customer satisfaction.

Qualifications & Experience:

• Bachelor's degree in Business Administration, Customer Service, or related field.
• 3 - 5 years' experience in a supervisory role within a call center for a facilities management or home services company.
• Hands-on experience with CRM, CAFM, or service request platforms.
• Understanding of call center AI tools (e.g., chatbot platforms, IVR automation, sentiment analysis).
• Excellent leadership, communication, and team management skills.
• Strong customer-centric mindset and familiarity with FM service workflows.

Preferred Skills:

• Knowledge of HITEK systems or similar smart FM technologies.
• Fluent in English.
• Analytical mindset with the ability to interpret performance data and AI reports.
• Familiarity with customer service trends in the UAE market.

Required Skills:

Management Skills Compliance Operations Adoption Analysis CRM Customer Engagement Escalation Load Corrective Actions Reviews Metrics Analytics Team Management Automation Integration Customer Satisfaction Administration Customer Service Business English Leadership Communication Management

Read the Job Description, and scroll down for
"DETAILS TO REGISTER FOR THIS JOB" to APPLY...

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What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:



If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:



And, you may never be found by the recruiter, in spite of your 'CV information' existing in the database...

... And, you'll wonder why you get rejected in spite of being a PERFECT MATCH for the Job.


Read more about the ATS CV here:

www.dubai-forever.com/cv-writing-services.html#ATS-Compliant-CV


🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇦🇪 🇸🇦 🇶🇦 🇴🇲

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-compliant CV is MANDATORY!

https://www.careers-page.com/farnek-services/job/L67X375W




Applied For Many Jobs, But Didn't Get Any Interview Calls?

Apply For This Job Using a Branded ATS-Friendly CV from Dubai-Forever.Com.

CONTACT NOW!





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What's the most IMPORTANT thing you should read about a CV Writing Service?

Customer Satisfaction Reviews, right?

You'll get a fair idea whether to purchase that service or not.

Read the reviews and recommendations our customers have written on my LinkedIn profile.

Visit my LinkedIn Profile, and then scroll down to the Recommendations section.



Navigate here for more testimonials/feedback about our expertise and results:

www.dubai-forever.com/resume-writing-feedback.html

www.dubai-forever.com/cv-writing-reviews.html


Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's must trusted review site...


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Submit your CV here, as well:





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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.


Excited about working in the GCC? Click on one of the banner's below...






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SOCIAL INITIATIVE:

We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.


It is to help people who are searching for jobs from across the world.


This is a Social Initiative from our team @ dubai-forever.com, so please help us in this Noble Task by Forwarding these jobs within your Network.


Do this GOOD DEED.


You never know who will benefit from it.


You've heard about KARMA right?


It's waiting to give you 10X of whatever you do...Do the Good Deed. NOW!


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Call Centre – Supervisor, Duserve, Dubai, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

We need a Call Centre – Supervisor, 

**Please submit your application with subject line as for the Job applying for, and if you only MEET the requirements. Interested candidates may submit their CV, /Resume, passport, visa copy, notice period and salary expectations to careers@duservefm.ae**

Call Centre – Supervisor

JOB SUMMARY / PURPOSE

To ensure the smooth operations of the Call Centre which is engaged to understand the customer concern & to convey/transfer the same to the operation team or relevant department. A customer service supervisor will act as a liaison, provide product/services information, and resolve any emerging problems that our customer might face with accuracy and efficiency. They must be patient, empathetic, a problem solver, communicative, ensure excellent service standards, respond efficiently to customer inquiries/escalations, and maintain high customer satisfaction.

Responsibility:

• Identify and list all job areas or accountabilities this position shall perform: Mention them by importance or degree of significance or accountability; in a sequence (the main role/responsibility /accountability ones first, followed by lesser degree ones.)
• Detail each Area or Accountabilities as “Task” or Steps” – Where do you begin (first), process (middle) and the end-result (last) on each area or accountabilities
• Always adhering to the call center procedures and policies for all calls.
• For professionally handle the customer call as per the company standard.
• Assist in the formulation of targets for individuals and teams
• Answer questions from staff and provide guidance and feedback
• Anticipate escalation and take over calls when needed
• Measure performance with key metrics such as call abandonment, calls waiting etc.
• Ensure adherence to policies for attendance, established procedures etc.
• Keep Customer Care Manager informed on issues and problems
• Prepare daily/monthly/annual reports
• To provide personalized customer service to the highest level.
• To prepare and circulate aging, monthly & daily reports to the Execution Team whenever requested.
• Prepare various reports on service request, incidents & work orders for the execution team.
• Building customer’s interest in the services and products offered by the company.
• Handling first level of escalation.
• Listing to calls to provide feedback to the customer service executive.
• Monitoring of daily client reports sent to the clients.
• Preparing monthly reports to the client.
• Support functionality during absence of Customer Care Manager

QUALIFICATION & SKILLS:

QUALIFICIATON: Graduate

KNOWLEDGE, SKILL AND ABILITY: Good Knowledge of MS Office, Email Communication, CAFM systems.

JOB SPECIFIC SKILL IF ANY: Good Process Knowledge, Good Communication, Good Knowledge of Email and Chat Communication.

SPECIFIC LANGUAGE IF ANY: English or Arabic.

Location: Dubai, UAE

Read the Job Description, and scroll down for
"DETAILS TO REGISTER FOR THIS JOB" to APPLY...

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What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:



If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:



And, you may never be found by the recruiter, in spite of your 'CV information' existing in the database...

... And, you'll wonder why you get rejected in spite of being a PERFECT MATCH for the Job.


Read more about the ATS CV here:

www.dubai-forever.com/cv-writing-services.html#ATS-Compliant-CV


🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇦🇪 🇸🇦 🇶🇦 🇴🇲

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-compliant CV is MANDATORY!

http://duservefm.com/careers/Call-Centre-Supervisor




Applied For Many Jobs, But Didn't Get Any Interview Calls?

Apply For This Job Using a Branded ATS-Friendly CV from Dubai-Forever.Com.

CONTACT NOW!





🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇦🇪 🇸🇦 🇶🇦 🇴🇲


What's the most IMPORTANT thing you should read about a CV Writing Service?

Customer Satisfaction Reviews, right?

You'll get a fair idea whether to purchase that service or not.

Read the reviews and recommendations our customers have written on my LinkedIn profile.

Visit my LinkedIn Profile, and then scroll down to the Recommendations section.



Navigate here for more testimonials/feedback about our expertise and results:

www.dubai-forever.com/resume-writing-feedback.html

www.dubai-forever.com/cv-writing-reviews.html


Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's must trusted review site...


🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇦🇪 🇸🇦 🇶🇦 🇴🇲


Want CV Samples & Templates for FREE?

Click on the CV's below to begin:





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Join the Fastest Growing Job Group on LinkedIn:





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Join the Middle East's Best Job Groups on Whatsapp:





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Submit your CV here, as well:





🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇦🇪 🇸🇦 🇶🇦 🇴🇲


We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.


Excited about working in the GCC? Click on one of the banner's below...






🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇦🇪 🇸🇦 🇶🇦 🇴🇲

SOCIAL INITIATIVE:

We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.


It is to help people who are searching for jobs from across the world.


This is a Social Initiative from our team @ dubai-forever.com, so please help us in this Noble Task by Forwarding these jobs within your Network.


Do this GOOD DEED.


You never know who will benefit from it.


You've heard about KARMA right?


It's waiting to give you 10X of whatever you do...Do the Good Deed. NOW!


🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇦🇪 🇸🇦 🇶🇦 🇴🇲

Call Centre Executive, Duserve, Dubai, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

We need a Call Centre Executive,

JOB SUMMARY / PURPOSE

To ensure the smooth operations of the Call Centre which is engaged to understand the customer concern & to convey/transfer the same to the operation team or relevant department. A customer service executive will act as a liaison, provide product/services information, and resolve any emerging problems that our customer might face with accuracy and efficiency. They must be patient, empathetic, a problem solver, communicative, ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibility:

• Always adhering to the call centre procedures and policies for all 800 lines - Inbound and Outbound (South, DSA, Assets & DuserveFM) calls.
• For professionally handle the customer call as per the company standard.
• For transfer of calls to specific departments depending on the client/customer’s requirement.
• For appropriate use of the CAFM systems.
• To provide personalized customer service to the highest level.
• To prepare and circulate aging, monthly & daily reports to the Execution Team.
• Prepare various reports on service request, incidents & work orders for the execution team.
• Building customer’s interest in the services and products offered by the company.

QUALIFICIATON: Higher School Secondary or Graduate

KNOWLEDGE, SKILL, AND ABILITY: Intermediate Knowledge of MS Office, Email Communication, CAFM systems.

JOB SPECIFIC SKILL IF ANY: Soft Skills Communication, Intermediate Knowledge of Email and Chat Communication.

Please submit your application only if you MEET the requirements. Interested candidates may submit their CV, passport and visa copy citing their notice period and salary expectations to careers@duservefm.ae

Location: Dubai, UAE

Read the Job Description, and scroll down for
"DETAILS TO REGISTER FOR THIS JOB" to APPLY...

Also, please interact with our advertisers.
It helps us keep this website FREE.
🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇦🇪 🇸🇦 🇶🇦 🇴🇲


What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:



If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:



And, you may never be found by the recruiter, in spite of your 'CV information' existing in the database...

... And, you'll wonder why you get rejected in spite of being a PERFECT MATCH for the Job.


Read more about the ATS CV here:

www.dubai-forever.com/cv-writing-services.html#ATS-Compliant-CV


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DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-compliant CV is MANDATORY!

http://duservefm.com/careers/Call-Centre-Executive




Applied For Many Jobs, But Didn't Get Any Interview Calls?

Apply For This Job Using a Branded ATS-Friendly CV from Dubai-Forever.Com.

CONTACT NOW!





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What's the most IMPORTANT thing you should read about a CV Writing Service?

Customer Satisfaction Reviews, right?

You'll get a fair idea whether to purchase that service or not.

Read the reviews and recommendations our customers have written on my LinkedIn profile.

Visit my LinkedIn Profile, and then scroll down to the Recommendations section.



Navigate here for more testimonials/feedback about our expertise and results:

www.dubai-forever.com/resume-writing-feedback.html

www.dubai-forever.com/cv-writing-reviews.html


Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's must trusted review site...


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Want CV Samples & Templates for FREE?

Click on the CV's below to begin:





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Join the Fastest Growing Job Group on LinkedIn:





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Join our Telegram Group:





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Submit your CV here, as well:





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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.


Excited about working in the GCC? Click on one of the banner's below...






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SOCIAL INITIATIVE:

We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.


It is to help people who are searching for jobs from across the world.


This is a Social Initiative from our team @ dubai-forever.com, so please help us in this Noble Task by Forwarding these jobs within your Network.


Do this GOOD DEED.


You never know who will benefit from it.


You've heard about KARMA right?


It's waiting to give you 10X of whatever you do...Do the Good Deed. NOW!


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