JOB DESCRIPTION
A Marketing Manager will play a crucial role in developing and implementing the annual marketing plan, driving key objectives, current initiatives and relevant marketing activities relating directly to the cluster. The role will be responsible for leading the cluster’s marketing team and ensuring the department performs an integral role in bringing together all function areas to ensure commercial targets are heightened.
What will I be doing?
As Marketing Manager, you will be responsible for the results of the marketing plan and activities used by the hotel to increase brand awareness, communicate promotions to all relevant target markets and address hotel business needs. Specifically, you will perform the following tasks to the highest standards:
Business Function
Develop, proactively manage and implement the annual cluster marketing plan to include eCommerce, brand and loyalty marketing within budget guidelines
Drive the development of a sound B2B and B2C strategy by segment for each hotel, in line with the commercial focus process
Responsible for measuring the success of all marketing activities, promotions and campaigns, and producing performance reports for all key stakeholders
Manage the roll out of marketing initiatives to support the cluster in meeting their revenue targets, also by leveraging key function activity in Regional Marketing, eCommerce, Marketing Operations, Strategic Partnerships and HHonors and third party distribution
Oversee the execution of all promotional activities, whether local, regional or global, across all available channels, ensuring brand adherence and effectiveness
Ensure sales and F&B teams receive adequate marketing support, and ensure collateral requirements are met
Always be the brand champion ensuring all collateral conforms to agreed brand standards and content is compliant of corporate guidelines and within budget guidelines across all marketing activities
Support individual brand initiatives and ensure hotel brand campaigns are rolled out effectively and communicated using the right tone and voice for each segment
Develop and manage all social media activity for the cluster and support departmental initiatives
Recognise and execute opportunities for the loyalty program HHonors as well as other incentive programmes at cluster level, and manage all cluster CRM and database requirements
Identify local partnership opportunities with the regional team, and oversee the on-going execution of revenue driving activities
Responsible for building a coherent social media strategy for the hotel and its outlets
Seek to grow social media followers and to enhance interaction with customers on these sites using relevant tools and techniques
Respond to customer postings as appropriate tackling any complaints and issues
Managing Execution
Achieve agreed performance goals and marketing objectives of role set out by the Line Manager
Manage execution of marketing projects in line with resources and budget objectives
Be the marketing representative in the cluster during commercial focus meetings, and proactively identify revenue-driving opportunities with other key stakeholders
Conduct continuous analysis of competitive environment and consumer trends, and use findings to continuously evaluate and drive commercial success
Ensure full brand compliance across all marketing initiatives at cluster level
Lead effective content management across all available channels, including hotel website, OTAs, social media, mobile marketing and partnership programs
Conduct regular cluster marketing audits to meet Centre of Excellence audit requirements
Participate in all internal and external marketing meetings and attend relevant industry events, training workshops and trade-shows
Actively support Line Manager on all in-house merchandising activity and ensure all merchandising opportunities are identified and maximised and communicated across organisation
Respond quickly and efficiently to all internal and external requests
Understand and champion Hilton's core values
Developing Talent
Create an effective marketing team on property, fostering a productive team culture and encouraging career growth
Encourage and motivate individuals to achieve key company and personal objectives and targets
Put in place a dedicated career path for each team member, with the creation of a Personal Development Plan highlighting key development milestones and timelines
Conduct regular performance reviews, ensuring adequate feedback is given and used proactively for further development
Highlight and encourage team members to participate in job specific training opportunities and attend internal and external networking industry events
Building Relationships
Establish excellent open communication with all operational teams, i.e. GM, DBD, F&B and other department heads throughout the region
Develop and maintain good working relationships with various levels of Hilton’s personnel including corporate and regional marketing, corporate brand, eCommerce, loyalty and partnerships teams
Proactively develop and maintain effective working relationships with all external customers to include key members of the design and media agencies, partnerships and online marketing
Excel at being an effective team player to all corporate, regional, cluster and hotel level personnel by demonstrating a ‘can do’ and customer focused attitude, providing peer support, cross-functional and across regions
What are we looking for?
A Marketing Manager serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
2 Years and above Experience
College degree in Marketing or Hotel Management
Experience of working in a similar marketing position in the hospitality sector
Experience of managing and motivating a team along with evidence of driving successful team results
Proven knowledge of creating, leading and managing fundamental and complex projects to tight deadlines
Experience of developing, creating and managing marketing campaigns with associated costs and working to budget restraints
Complete understanding of key functions relating to marketing strategies and initiatives whilst managing multiple work streams
Experience in developing and implementing effective and realistic marketing plans and strategies, including budget evaluation, management and reporting
Demonstrated ability to interact effectively with various levels of management
Outstanding communication skills in all areas of writing, listening and speaking English. Developed proficiency of native language dependant on location of role.
Communicate key information effectively to all levels of management using a variety of communication tools
Proficiency in Microsoft Office applications, budget management, project and time management
Able to think analytically, critically and strategically when faced with unique opportunities, challenges, prioritising and identifying productive solutions
Ability to influence others in key situations whilst maintaining positive relationships
Demonstrate excellent interpersonal skills to include strong leadership, cultural sensitivity
Execute calculated risks and pre-determine successful outcome
Ability to relate to the marketing world and adapt to changing priorities quickly and with ease
An accomplished leader offering excellent judgement, time management and decision making skills
Professional approach, clean and well groomed at all times
Friendly demeanour, positive and enthusiastic with a motivational attitude
Excellent problem solving and decision making skills, can work autonomously whilst keeping all parties informed
Honesty, integrity and a passion for hard work
Creatively minded and has a thirst to work in marketing for the hospitality industry
Demonstrated self-starter with excellent attention to detail
High energy and the ability to motivate and manage a team - leading by example
Resourcefulness, customer focused and results oriented
Enjoys working collaboratively, key team player with a “can do” attitude and thrives on a challenge
Good understanding of Hilton, its core values and management structure
It will be advantageous in this position if you demonstrate the following capabilities and advantages:
Master’s degree in Business or Marketing
Previous experience of working in a marketing role in the hotel industry for a global leader
Qualifications in Project and Time Management
Able to speak further key business languages
DETAILS TO REGISTER FOR THIS JOB:
Send your updated ATS-compliant CV:https://jobs.hilton.com/us/en/job/HOT0C9UY/Marketing-Manager?utm_source=indeed
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