HelpPoint Consultant, Zurich Insurance, Manama, Bahrain

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

We need a HelpPoint Consultant

Job Summary

Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.

Reporting to the Help Point Team Manager, the Help Point Consultant will deliver results through basic processing and support that helps meet customer expectations by providing market-leading service while developing excellent customer relationships.

Job Accountabilities

As Help Point Consultant, you will be providing the following:

• Serve as the main point of contact for customer inquiries, providing accurate, timely assistance and take ownership to provide best customer experience through emails, walk-ins, telephone-based work, and live chat.
• Listen attentively to customer concerns, troubleshoot issues, and provide effective solutions to meet their needs. Apply customer centricity with confidence, caring and engaging approach.
• Maintain a deep understanding of our products, services, policies and evolves into a product / process expert and continue to adapt with changes.
• Document customer interactions and inquiries accurately in the system, ensuring comprehensive and up-to-date records.
• Collaborate with cross-functional teams, including technical support, sales, and operations, to resolve customer issues and escalate complex problems when necessary.
• Identify opportunities to improve customer satisfaction and retention, proactively suggesting process improvements and enhancements.
• Stay updated on industry trends, product updates, and company policies to effectively address customer inquiries and provide accurate information.
• Assist in training and onboarding new team members, sharing best practices and knowledge to maintain a high level of service quality.
• Maintain a positive and professional attitude, ensuring a friendly and welcoming experience for our customers.
• Demonstrate effective communication and resolution skills including over-the-phone processing.
• Support business ambition through income generating activities.
• Provide MI to improve quality, enhance TNPS performance and to have effective staffing of telephone lines.

Job Qualifications

To be successful in your role, you will need:

• High school diploma or equivalent. Bachelor's degree is a plus.
• 2 to 3 years of experience in customer service or a related field, preferably in a helpdesk or contact center environment.
• Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.
• Strong problem-solving skills, with the ability to analyze issues, identify root causes, and provide appropriate solutions.
• Empathetic and patient approach to customer interactions, demonstrating the ability to understand and address customer needs and concerns.
• Proficiency in using customer service software, and other relevant tools.
• Ability to multitask and prioritize tasks in a fast-paced environment, while maintaining attention to detail and meeting deadlines.
• Strong teamwork and collaboration skills, with the ability to work effectively with cross-functional teams.
• Flexibility to adapt to changing customer needs and business requirements.
Positive attitude, self-motivated, and a commitment to delivering exceptional customer service.

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great!
Join us as we constantly explore new ways to protect our customers and the planet.

• Location(s): BH - Manama
• Remote working:
• Schedule: Full Time
• Recruiter name: Asma Alrais
• Hiring Manager: Celeste D'souza
• Closing Date: 09 May 2025

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What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:



If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:



And, you may never be found by the recruiter, in spite of your 'CV information' existing in the database...

... And, you'll wonder why you get rejected in spite of being a PERFECT MATCH for the Job.


Read more about the ATS CV here:

www.dubai-forever.com/cv-writing-services.html#ATS-Compliant-CV


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DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-compliant CV is MANDATORY!

https://www.careers.zurich.com/job/Manama-HelpPoint-Consultant/819668902/




Applied For Many Jobs, But Didn't Get Any Interview Calls?

Apply For This Job Using a Branded ATS-Friendly CV from Dubai-Forever.Com.

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What's the most IMPORTANT thing you should read about a CV Writing Service?

Customer Satisfaction Reviews, right?

You'll get a fair idea whether to purchase that service or not.

Read the reviews and recommendations our customers have written on my LinkedIn profile.

Visit my LinkedIn Profile, and then scroll down to the Recommendations section.



Navigate here for more testimonials/feedback about our expertise and results:

www.dubai-forever.com/resume-writing-feedback.html

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It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.


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We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.


It is to help people who are searching for jobs from across the world.


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Do this GOOD DEED.


You never know who will benefit from it.


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Customs Clearance Broker, DHL, Doha, Qatar

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

We need a Customs Clearance Broker,

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who moves mountains even across oceans? You do. CDZ has an opening for a Customs Clearance Broker in Doha,Qatar. Ensures that the clearance operation runs smoothly i.e. that the shipments are Pre-cleared or post cleared in a timely manner and complies with the regulatory and customer requirements through the preparation of appropriate freight documentation and relevant customs clearance authorities.

Join us in connecting people and improving lives!

In this Customs Clearance Broker position

• Classify goods according to tariff coding system.
• Examine product information to ensure compliance with regulations.
• Pay, or arrange for payment of, taxes and duties on shipments.
• Pay charges, fees, or taxes.
• Prepare and process import and export documentation according to customs regulations, laws, or procedures.
• Oversee business processes.
• Sign documents on behalf of clients, using powers of attorney.
• Clear goods through customs and to their destinations for clients.
• Coordinate logistics or other business operations.
• Calculate duty and tariff payments owed on shipments.
• Calculate data to inform organizational operations.
• Stay abreast of changes in import or export laws or regulations by reading current literature, attending meetings or conferences, or conferring with colleagues.
• Update knowledge of legal or regulatory environments.
• Request or compile necessary import documentation, such as customs invoices, certificates of origin, and cargo-control documents.
• Coordinate regulatory documentation activities.
• Advise customers on import and export restrictions, tariff systems, insurance requirements, quotas, or other customs-related matters.
• Advise others on legal or regulatory compliance matters.
• Monitor or trace the location of goods.
• Monitor inventories of products or materials.
• Confer with officials in various agencies to facilitate clearance of goods through customs and quarantine.
• Obtain documentation to authorize activities.
• Post bonds for the products being imported or assist clients in obtaining bonds.
• Pay charges, fees, or taxes.
• Quote duty and tax rates on goods to be imported, based on federal tariffs and excise taxes.
• Estimate costs of goods or services.
• Obtain line releases for frequent shippers of low-risk commodities, high-volume entries, or multiple-container loads.
• Obtain documentation to authorize activities.
• Arrange for transportation, warehousing, or product distribution of imported or exported products.
• Coordinate logistics or other business operations.
• Inform importers and exporters of steps to reduce duties and taxes.
• Advise others on financial matters.
• Contract with freight forwarders for destination services.
• Negotiate contracts with clients or service providers.
• Maintain relationships with customs brokers in other ports to expedite clearing of cargo.
• Develop business relationships.
• Apply for tariff concessions or for duty drawbacks and other refunds.
• Submit financial applications
• Provide advice on transportation options, types of carriers, or shipping routes.
• Advise others on logistics topics.
• Prepare papers for shippers to appeal duty charges.
• Prepare regulatory or compliance documentation
• Suggest best methods of packaging or labeling products.
• Advise others on business or operational matters.
• Insure cargo against loss, damage, or pilferage.
• Pay charges, fees, or taxes.

Now, here is what we need from you!

• Knowledge of imports / exports documents
• Good knowledge of imports exports / procedures
• Knowledge of the industry, working areas and stakeholders - shipping lines, CFS, transporters
• Extensive knowledge of customs requirements
• Results driven and attention to details
• High degree of written, verbal and organizational skills
• Diligent attention to details

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Read the Job Description, and scroll down for
"DETAILS TO REGISTER FOR THIS JOB" to APPLY...

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What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:



If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:



And, you may never be found by the recruiter, in spite of your 'CV information' existing in the database...

... And, you'll wonder why you get rejected in spite of being a PERFECT MATCH for the Job.


Read more about the ATS CV here:

www.dubai-forever.com/cv-writing-services.html#ATS-Compliant-CV


🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇦🇪 🇸🇦 🇶🇦 🇴🇲

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-compliant CV is MANDATORY!

https://careers.dhl.com/global/en/job/DPDHGLOBALAV286580ENGLOBALEXTERNAL/Customs-Clearance-Broker?utm_source=indeed&utm_medium=phenom-feeds&utm_campaign=organic_indeed



Applied For Many Jobs, But Didn't Get Any Interview Calls?

Apply For This Job Using a Branded ATS-Friendly CV from Dubai-Forever.Com.

CONTACT NOW!





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What's the most IMPORTANT thing you should read about a CV Writing Service?

Customer Satisfaction Reviews, right?

You'll get a fair idea whether to purchase that service or not.

Read the reviews and recommendations our customers have written on my LinkedIn profile.

Visit my LinkedIn Profile, and then scroll down to the Recommendations section.



Navigate here for more testimonials/feedback about our expertise and results:

www.dubai-forever.com/resume-writing-feedback.html

www.dubai-forever.com/cv-writing-reviews.html


Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's must trusted review site...


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Submit your CV here, as well:





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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.


Excited about working in the GCC? Click on one of the banner's below...






🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇦🇪 🇸🇦 🇶🇦 🇴🇲

SOCIAL INITIATIVE:

We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.


It is to help people who are searching for jobs from across the world.


This is a Social Initiative from our team @ dubai-forever.com, so please help us in this Noble Task by Forwarding these jobs within your Network.


Do this GOOD DEED.


You never know who will benefit from it.


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Medical Insurance, Customer Service Officer, Gargash Insurance, Dubai, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

We need a Medical Insurance, Customer Service Officer,

Job Description

We are looking for a candidate with experience in Medical Insurance and related products to join our Customer service team at Dubai branch. This role entails handling the key SME accounts renewals and assisting the respective supervisor/department head in managing the renewals.

Key Responsibilities

• Ensure that customers have competitive quotes according to their requirements during renewals.
• Ensure that all enquiries are entered in CRM and followed up in timely manner
• Ensure CRM entry of all placing slips on time.
• Ensuring that all the documents are uploaded in CRM.
• Ensure that all audit procedures are complied with.
• All the emails and calls must be acknowledged and replied to internal and external clients.
• Actively obtain referrals for cross sell and other value-added services.
• Preparing report on pending enquiries/quotes / placing slips and coordinating with the team heads.
• Actively resolve customer complaints and highlight the same to team ahead and compliance officer.
• To gain adequate knowledge of all the products.
• Achieve renewal targets

Qualifications, Experience & Skills Required:

• Bachelor's degree or equivalent.
• Proven insurance underwriting experience.
• Sound technical knowledge of insurance products and other aspects of insurance processing.
• Effective communication and people skills.
• Sensible judgement and diligence.
• Experience in handling Microsoft Office Tools and Analytical tools
• Insurance qualifications such as CII/ ACII is an added advantage.

Read the Job Description, and scroll down for
"DETAILS TO REGISTER FOR THIS JOB" to APPLY...

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DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-compliant CV is MANDATORY!

https://www.gargashinsurance.com/job-list/medical-insurance-customer-service-officer/




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Do this GOOD DEED.


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You've heard about KARMA right?


It's waiting to give you 10X of whatever you do...Do the Good Deed. NOW!


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