BASED IN DUBAI UAE
- Primary objective of the Practice Specialist is to provide online digital product training for legal and tax customers and/or employees to support new sales, increase customer usage, drive growth and contribute to retention targets.
- The role is a “practice expert” using legal industry knowledge to drive usage, reinforce value position to ensure the customer gets a return on investment resulting in high retention rates.
- The role will be part of the Customer Training team across Asia and Emerging Markets reporting to the Head of Customer Training LP, AE
About the Role
- Design and deliver customized legal training programs to meet the changing needs of client using topical and current examples.
- Develop digital assets, eLearning, and online webinars which supports digital learning needs of customers.
- KPI – Achieve a learning outcome score of 4-4.5
- Provide pre and post sale support to drive growth
Retention:
- Contact new customers in the assigned region/territory to offer training – f2f and/or digital options.
- Proactively contact all customers in the territory 6 months out from renewal date to offer training – med/lrge law customers.
- Work in partnership with the CRM to identify/manage at risk customers to formalize a retention strategy.
- Design and deliver topic focused webinars to contribute to the quarterly schedule eg Master class.
- Provide research assistance to clients to support pre and post sales – “ask a trainer”.
- Prepare and deliver customize training courses to meet clients needs e.g topic, practice area, scenario and platform.
- Contribute to creating and reviewing training digital assets published on the training portal e.g videos, eLearning modules, user guides and tips.
- Partner with key account & strategic managers to design training programs reinforce the VP’s
Sales:
- Support sales activity by conducting product demonstrations, creating topic and practice area videos, and demonstration scripts to support sales certification programs.
- Identify up-sell and cross-sell activity and submit referral form for sales
Development:
- Maintain up-to-date topical leading case knowledge to enable building appropriate examples which highlight the VP.
- Adopt agile ways of working to deliver training team projects
Business Support Activities:
- Provide platform UAT and client feedback to support product development and enhancement releases.
- Support TR internal training requests to align with business priorities e.g induction and certification.
Operational:
- Timely and accurately record keeping with 24 hours of event – (client contact, training events, cases, ask a trainer).
- Send post training evaluation feedback request to all attendees within 24 hours of the event.
- New training event requests SLA 24-48 hours from when the case is raised in line with SLA policy.
About You
- Training qualification and/or legal studies or law degree or accounting qualifications (which ever applicable to type of training provided)
- Worked in a law firm or accountancy firm.
- Understand legal or accountancy concepts, application and practice.
- Strong communication and highly developed presentation skills, with an ability to think on one’s feet and communicate complex concepts to demanding groups of professionals.
- Ability to field questions and control training/classroom environment
- Experience in the design and delivery of training programs.
- Experience with preparation of support learning materials including user guides and research tips.
- Experience in developing eLearning training modules
- Experience in conducting training needs analyses and adopting design methodologies to construct adulting learning programs.
- Our Culture: *Awards, BRGs, events, office perks, flexibility, etc.*
- Learning & Development: *Career tools, learning resources, etc.*
- Benefits: *Health benefits, fitness, parental leave, time off, etc.*
- Social Impact: *Volunteer, sustainability, community relations, etc.*
Compensation: Base salary and a variable compensation that is directly related to your success
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