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Position Overview
As a Partner Services Manager within the Autodesk Construction Solutions (ACS) organization, your primary responsibility is to retain and expand construction customers over the Elite Partner Network. Your role is important in driving revenue for Autodesk by ensuring the use of cloud solutions and fulfilling customers' desired outcomes through our Partner network.
Reporting to the GEO Manager of Partner Services, you will ensure that your assigned ACS Elite Partners' customers are achieving their desired outcomes by using our Cloud Solutions. Your main task is driving proactive product adoption with the Partners Services team. This includes; provide support in scoping and delivering of services, implementing repeatable Services and adoption play, analyzing data and Partner/Customer feedback to identify patterns of success. You will guide communication between Partners and the ACS team in product roadmap discussions, bring Partners on Beta programs and help on Partner Bootcamps and regular Services calls.
Workplace type: Please note that the location for this position is flexible and can be based in multiple locations (hybrid, onsite, fully remote)
We welcome candidates from all EMEA countries to apply.
Responsibilities
You will support Elite Partners in onboarding new construction customers, ensuring they achieve positive goals
You will coach Partners in expanding solution adoption at their customers' organizations, while recommending best practices to improve post-purchase usage
You will exceed target goals, such as CSAT, Monthly active Users, retention rates and Partner/Customers Services Impact stories
You will participate in regular check-in calls, webinars, and mentoring sessions with Partners and their customers are part of your responsibilities
You will monitor account health, identify churn risk, and work with the Partners post sales services team to mitigate that risk
You will increase product usage and adoption of the Autodesk Construction Cloud (ACC) across the Elite Partner Network is an important objective
You will establish trusted advisor relationships with Partners and their customers, advocating for their needs within the ACS team
You will build scalable processes and collaborating with multiple partners and teams, both internally and externally, is something you enjoy and excel at
You will identify positive outcomes, necessary capabilities, and forums to increase awareness of Partner services
You will support Partners in scoping and co-delivering services
You will educate Partners' Post Sales Team during Regular Remote Sessions and onside Bootcamps
Minimum Qualifications
At least 3 years of experience in a customer-facing, B2B role
Experience in Customer Success, Implementation Consulting, or Technical Account Management
Ability to travel up to 30% to visit Partners and customers
Curiosity and the ability to understand the complexities of the construction industry
Preferred Qualifications
Previous experience in the Construction Industry, such as Project Manager, VDC Manager, Superintendent, Project Engineer, or Foreman
Experience of AEC workflows and familiarity with BIM solutions focused on Construction
Experience with ACS Solutions (BIM 360, Plangrid, Assemble, ACC) or similar Construction/Project Management solutions would be beneficial
The Ideal Candidate
You have a understanding of Autodesk's direction and strategy to become the leading construction platform company
You are passionate about driving digitization and digitalization in the AEC industry and enjoy discussing these topics with our Elite Partner Network
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
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