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Allianz Group is one of the most trusted insurance and asset management companies in the world
Your role
You will be part of the Operations & Policy Management team, reporting to the Head of Operations (GCC) and responsible for managing, driving and operating improvements actions & monitoring fronter relationship '
Contributes to our company’s transformation strategy and to improve customer & broker satisfaction by ensuring operational excellence
RCC KPI's monitoring and provide timely feedback to RCC teams thus ensuring proper delivery of policy set up and issuance + customer accounting KPI's according to SLA and quality standards
Monitor, assess and support improvement initiatives and Compass Implementation in order to continue to deliver value in a changing & digital era preparing stakeholders for upcoming challenges (digitalization, outsourcing, Agile, Compass, iMX, Allianz trade online etc)
Act as 1st level of control on RCC managed processes and emergency back-up for PM & Ops processes
Contribute to transversal projects and to internal (or external) audits and follow the related action plans
Performs (in legacy and new systems) new business, renewals, contract drafting, mid term amendments, TOD recording, chasing and analysis, invoicing premium, fees, bonus & malus, brokerage fee calculation, reporting for PM/MMCD committees and all other PM related activities, defect management & follow-up and ensures adherence to Group Ticketing KPI's
Ensures PM related support for both UAE & KSA based TCI commercial team
Ensure timely dispatch of invoices and efficient dunning to improve PHs DSO
Your challenge
Takes action on the perimeters of issues (simplified diagnosis, supporting implementation of new actions)
Indentifies and leads on-site action cross-functional to the Organization (improvement of end-to-end process)
Liaison point with RCC and Commercial Teams
Manages fronter relationship & escalations + structured follow-ups to ensure timely policy & invoice issuance
Coaches informally peers in the continuous improvement dynamic on a daily basis thus supporting the generation of new ideas and initiatives
Challenges the teams on which continuous improvement actions are to be implemented based on business analysis performed with head of Operations and PM & advises on proper resource management for company projects
Key responsibilities/What you do
Supports the implementation of lean approach
Contributes to transversal projects and to internal (or external) audits and follows the related action plans
Facilitating workshops
Performing quatitative data analysis
Supporting the identification and launching of improvement actions
Suggests and operates improvement actions, monitors correct functionality of existing solutions and maintains BCM plan for RPA & Macro solutions implemented
Participates in tracking benefits & KPI monitoring post project implementations (eg Broker Ambassador , CAP CAP+, DCL by Grade, Customer Ambassador, Service Model etc).
Consolidates local projects and their impact / savings (is not responsible for the project but makes KPIs visible and people accountable)
Shares lean progress on a monthly basis for discussions with local board
Consolidates and follows-up on Project resources feedbacks
Provides support for different presentations (BRM)
Provides support to Commercial team with urgent requests outside RCC SLA
Support the commercial effort while advising adapted and costs effective solutions (extended deal team / advisory role) for our policyholders, brokers, fronters and internal customers. If required, accompany teams on most complex cases and engages personally in management of top accounts. Carries out fronter workshops thus ensuring delays are reduced and customer satisfaction is ensured
Act as senior SuperUser & Tester in Compass iMX and Allianz Trade Online implementation as well as Pluriform SuperUser for all New Product implementations & act as back-up SuperUser for Non Regression TestingContribute to the commercial actions of development of customer loyalty
Internal leadership behavior
Flexible, autonomous
International cooperation, team player within the team and the Region
Foster relationships amongst the various stakeholders
Customer service orientation
External leadership behavior
Answer auditors requests & perform 1st level of controls
Act on internal & external customer &. fronter feedbacks
Key requirements/What you bring
Educational requirements
Bachelor degree in Business Administration or Management
Functional knowledge
Fully computer literate, advanced Excel & PowerPoint,
Macro VBA, RPA Business Analyst or Community developer is an advantage
English C2 level
Good knowledge of Lean Methodology & Process mapping tools & Jira + D02 prioritization tool
Good business acumen (contract management, customer accounting)
Business expertise
2-3 years of Project management experience; Lean Methodology, Green Belt Six Sigma is an advantage
Expertise in project management is an advantage
Previous Policy Management experience is an advantage
Compass experience is an advantage
Systems SuperUser experience is an advantage
Interpersonal Skills
Self-motivated with ability to work accurately and to tight deadlines
Proactive / self starter with ability to prioritise and strong organisational / time management skills
Ability to convince/influence
Excellent communication skills
Effective stakeholder management (varying disciplines / seniority)
Very good communication skills, ability to exprese ideeas in a structured way
Team spirit
Very good problem solving skills (analysis, decision, comunication, autonomy)
Ability to lead by example, organise, motivate and collaborate with cross cultural teams
Strong ownership ensuring issues and tasks (inside/outside direct responsibility) are addressed and resolved
#GCC #MMEA #Dubai #LI-TM1
Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.
DETAILS TO REGISTER FOR THIS JOB:
https://careers.allianz.com/job/Senior-Policy-Management-and-Operations-Officer/997663701/?utm_campaign=azgroup&utm_source=social&utm_medium=linkedinlimitedlistingsApplied For Many Jobs, But Didn't Get Any Interview Calls? Apply For This Job Using a Branded AI-compliant ATS-Friendly CV from Dubai-Forever.Com.
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