Key Responsibilities:
- Assists the Q22 Transport Group Leader – Fleet Manager with planning, key administrative tasks and other related documents
- Establishes a framework for monitoring information flow
- Supervises all Fleet Operations activities
- Directs the scheduling of daily transportation operations and ensures compliance with operating policies, regulations, labor agreement and work rules
- Prepares reports on operational activities and incidents
- On twenty-four (24) hour basis, he/she will be required to respond and assume command during emergencies or major incidents
- Ensures safe, on time performance, and responds to interruptions or delays in fleet operations
- Works to prevent accidents and reduce injuries by: observing and identifying problem areas, performing safety audits, investigating incidents, enforcing safety regulations and recommending corrective actions
- Observes and evaluates the performance of operating staff and service supervisors in the field for compliance with policies and attainment of performance indicators in a variety of ways (i.e., direct observation, riding fleet, standing on street, etc.)
- Organize and Lead the staff training process
- Reviews and prepares correspondence, reports, studies, gives briefings and makes presentations regarding fleet operation and across the planning activities
- Observes and evaluates the performance of operating staff (Fleet depot staff, schedulers, dispatchers, drivers, volunteers)
- Investigates violations of rules, regulations, and operating procedures by operating and supervisory personnel to determine appropriate corrective action to decrease volume of complaints
- Observes operations and recommends service improvements. Responsible for efficient daily service by ensuring that vehicles are clean and safe. Strives to ensure optimum customer service.
- Assists the Q22 Transport Group Leader – Fleet Manager with designing and implementing of Fleet Operation Plan, to service all FIFA Constituent Groups, based on FIFA requirements and agreed service levels
- Content preparation (slides, handouts, etc.) and preparation of reports for the FWC-related management meetings and working meetings
- Able to present information in a focused, clear and concise manner
- Oversees the training of staff and contractors, if applicable, to ensure Fleet Operations are delivered according to the Plan.
- Any other duties that may be assigned.
Qualification:
- Bachelor’s Degree in Transportation or business administration, or a combination of education and experience relating to the position
- Minimum of five (5) years Transport work experience: ideally within the football, sport, event or Three (3) years of experience as a Fleet Operator, Fleet Service Supervisor or Fleet Instructor, or Three (3) years equivalent management position
Experience & Skills:
- Experience in conflict resolution and customer service.
- Experience in interviewing employees regarding accidents, complaints, grievances and disciplinary actions.
- Must possess a valid driver’s license
- Required to maintain current Fleet Safety Training certification and current Operating Certification
- Able to effectively present information and respond to questions from support staff, managers, and clients
- Individual must be motivated, capable of working independently, with excellent written and oral communication skills
- Transport or Fleet operation experience within at least one mega project event, ideally more than one world class sport event (e.g. FIFA World Cup and/or Olympic Games, Regional Football Tournaments, etc.)
- Experience working with public and private sector partners in a collaborative environment and ability to build strong partnerships
- Fleet Operations incl. Dedicated VVIP services, Pool, Depot Management, Drivers rostering and dispatch
- Basic knowledge of transit operations involved in moving FIFA Constituents by fleet, including city layout
- Intermediate knowledge of administration and management principles
- Advanced knowledge of customer and personal service principles
- Intermediate knowledge of business process management
- Ability to provide excellent customer service
- Ability to prioritize customer’s needs, authority requirements, and FIFA/Q22 regulations
- Advanced skill in conflict resolution
- Must be organized and detail-oriented
- Advanced communication skills
- Ability to work both independently and lead a team
- Exceptional planning, organizational and administrative skills
- Ability to work and communicate in a corporate and project focused organization
- High level of presentation and negotiating skills
- Strong facilitation, negotiation and interpersonal skills
- Flexibility when faced with ambiguity or constant change
- Positive attitude, patience and persistence
- Inter-cultural competence and sensitivity
- Language skills - English language fluency and any additional language considered an advantage
- Strong IT skills; familiarity and comfort with MS Office (especially MS Excel, PowerPoint, Word, Visio, Project)
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