About the team
Careem Grocery is on a mission to reinvent the way people shop for grocery, pharmacy and retail products. As an exciting new vertical within Careem (a startup within a startup), we’re in the early stages of building our product and have plenty of interesting and fundamental challenges to solve in order to achieve our ambitious growth goals in this burgeoning space.
What you'll do
As the Director of the UAE Grocery vertical, you’ll own the commercial performance for the Grocery vertical and be responsible for leading all operations across UAE (from store operations to supply chain and BD functions). You’ll report to the Head of Grocery.
- Be accountable for the commercial performance across the UAE and own all financial and operational KPIs (including GMV, experience and reliability)
- Lead and oversee daily store and supply chain operations across cities and meet financial and operational goals - operations include inventory management, inbound and outbound and store operations
- Build out your team across store operations, warehouse and supply chain and business development functions
- Provide guidance to your team in order to deliver great customer experience and operational excellence
- Work with central teams - partner with central operations to implement, standardize and execute recommended processes across all cities
- Drive efforts to effectively execute on the Grocery strategy and evaluate tactical opportunities and initiatives to grow this new vertical, by liaising with the Strategy & Planning team
- Collaborate with your fellow leaders to maintain alignment across stakeholders and unlock delivery of key dependencies (eg: category management, launch)
What you'll need
We’re looking for someone with an amazing commercial mindset who can help us build our grocery dark store operations from the ground up. Our ideal candidate is someone with strong business acumen and a knack for leveraging data, customer insight, and anecdote to make the best decisions for our customers, the ability to effectively build and optimise a massive operational network of physical assets and staff, complemented by exceptional leadership skills.
Successful candidates will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer centricity, and a strong alignment with our core values and purpose.
- At least 10+ years of experience in a commercial, operations or supply chain role, with experience leading a large team. Time spent in tech, consulting or a start-up is a plus.
- You proactively recruit, coach and mentor top talent and ensure the team is fully engaged and delivering its very best work.
- You have a strong business acumen and mindset and a knack for organization and collaboration.
- You are an operational wizard and can establish and optimised on-ground operations at scale
- You are an excellent communicator with any audience.
- You have experience in defining solutions to complex, strategic topics with a deeply analytical approach to issues. Sophisticated analytical capabilities is a plus.
- Grittiness. You never hesitate to roll up your sleeves and address something hands-on, you persevere when others fall away.
- You have an analytical mindset.
Where you'll be
- Even though we are working remotely, we are strong believers in collaboration and the power of building social connections with our teams. For that reason, our offices are still open and provide plenty of collaboration-friendly spaces at times when teams need it or if you need a quiet space to work outside of home.
- You’ll be working in the location you’re hired from. Due to legal and compensation considerations, you will need to be based out of the country you’re hired from as your primary work location.
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