Customer Strategy & Retention Executive, Emirates Group, Dubai, UAE

 

Job Purpose

The Customer Strategy & Rentention Executive is responsible for supporting the Lifecycle Marketing Team in the successful delivery of a defined Customer Lifecycle framework. The role will be responsible for delivery of digital customer communications which are event and lifecycle based, with a focus on automation and triggered communication. Use basic HTML skills in a combination of Email Service, Push Notification, web & mobile Content Management platforms to produce marketing content. Build and analyse campaign and website level reports using Google Analytics and other marketing channel deployment tools. A secondary, yet vital, part of the role is to own a select Emirates supported language, translating and maintaining quality of marketing content.

Qualifications & Experience

Marketing & Media Communication.Other : 3+ Years Degree or Honours (12+3 or equivalent) : In a relevant field Experience in a digital role, client or agency side Knowledge/skills: - Native tongue capabilities in an Emirates supported language - Experience in basic HTML and/or Content Management Systems is desirable - Solid Communicator, great at keeping stakeholders and others posted with the appropriate level of detail - An ongoing desire to learn and excel in a highly collaborative, multi-facetted department - Expertise in production of quality digital assets is desirable Leadership Role: NO Safety Sensitive Role: No

Salary & Benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.

https://www.emiratesgroupcareers.com/search-and-apply/351946

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