Read the Job Description carefully, then scroll down for "Details to Register for this Job"...
Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 45,000 team members in 17 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.
ROLE DESCRIPTION
Title:
Code:
Director Learning and Development
TBA
Role Holder (if currently filled):
Role archetype
TBA
Team Leader
Division/Department
Grade/Level
Human Capital
TBA
Reporting to
Location
Solid Reporting: SVP Human Capital, Retail
Functional Reporting: VP L&D. Holding
CORP HO
Managing/Leading (if applicable):
Date of last revision
L&D Corporate Team
RBS Country Leads
Oct 2023
Role Purpose:
Director L&D is responsible for developing and leading a reliable overarching Learning and Development strategy and programs for MAF Retail
Role Details – Key Responsibilities and Accountabilities:
Learning & Development
Lead and advice on L&D technical gap assessment on an annual process and recommend/develop the L&D agenda resulting from the process and outcome
Oversee and advice on L&D technical frameworks following best practice elements, including but not limited to the related tools, forms, guidelines and policies in line with defined process, procedures and organizational requirements
Oversee the Retail RBS operations and delivery, advising on key capabilities and skillset needed, and ensuring operational metrics are defined with set roadmap, timelines and deliverables
Collaborate closely with the Human Capital Business Partner and REC function executives to ensure development of the function core L&D training needs per seniority level
Recommend content relevant for new Retail technical and non-technical programs, and ensure it is continuously relevant to the MAF vision, culture and terminologies and adhering to the associated needs
Ensure maintaining updates on functional competencies in a regular manner to ensure L&D offerings are always in line with employee’s competencies and business needs
Ensure successful delivery of MAFR career programs, including but not limited to New Hire Orientation, Retail Graduate Program, Department Head Program, Retail Store Manager, Category Management Program, Retail Executive Program and Retail Business Management Program.
Competency and Career Pathing Programs
Co-manage the MAF Retail Competency framework (RCF), by working closely with Capabilities Manager to develop the function core career path and the competency needed per level
Ensure effective translation of Competency frameworks into L&D offerings
Lead the upskilling program throughout the organization focusing on key operational functions
Coordination and Communication
Liaise with relevant stakeholders to align talent management projects in line with the Human Capital strategy
Coordinate effectively with all stakeholders to ensure various Programs success
Align with holding L&D team, along with the GS L&D team to ensure programs are communicated and executed at the GS TM level
Ensure regular information exchange with all relevant stakeholders and update them on the acquired knowledge from the assessment analysis
Collaborate with key stakeholders to ensure clarity of the specifications and expectations of the Retail Capabilities and Talent Management function
Audit and Reporting
Prepare business presentations and reports related to Retail L&D for various stakeholders, on periodic and ad hoc basis as and when required.
Prepare MAF Holding presentation for MAF Retail Talent L&D.
Perform regular audit of various processes and databases for the Retail L&D function in order to identify gaps and risks, and propose corrective actions.
Definition of Success
L&D Gap analysis
RBS – % of Technical School upskilling for new hire for frontline employees
% satisfaction of L&D Offerings
ROI of the L&D offerings
Instructors utilization
L&D vendor spend
Other Context (if applicable):
N/A
Functional/Technical Competencies
To Be Added
Personal Characteristics and Required Background:
Minimum Qualifications/education
Bachelor’s Degree in Business Administration with emphasis in Human Resource Management
Master’s Degree in the same field is preferred
CIPD/SHRM certification is preferred
Minimum experience
12+ years in L&D in an international environment
5+ years in retail business is preferred
Skills
Strong tactical thinking with L&D capabilities, supporting on vision and purpose
Strong leadership and people management capabilities with proven ability to develop strategic relationships with senior leadership stakeholders
Proven ability to develop new ideas, process improvement and innovative solutions
Strong business and commercial acumen with an aptitude in decision-making
Excellent project management skills
Strong business communication and presentation skills with proven experience managing executive-level communications
Strong English language skills (Speaking, Reading and Writing) with exceptional business writing, Arabic is a plus
Excellent organizational skills with the ability to prioritize workload; ability to manage multiple projects simultaneously, follow through and meet deadlines
Signature of Role Holder:
Approved By
Head of Division/Department/Sec:
Head of Human Capital:
DETAILS TO REGISTER FOR THIS JOB:
https://careers.majidalfuttaim.com/job/Retail-Learning-Dev_-Director/993288701/?utm_source=LINKEDIN&utm_medium=referrerApplied For Many Jobs, But Didn't Get Any Interview Calls? Apply For This Job Using a Branded AI-compliant ATS-Friendly CV from Dubai-Forever.Com.
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