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Are you excited by challenges? Do you enjoy working in a fast-paced, international, and dynamic environment? Now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation.
Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.
Overview
This role is responsible for running and scaling a $10M+ Services business focused on the energy sector in the Middle East. Top of mind will be cultivating a culture of initiative-taking and scaling high-quality services sales and delivery to Middle East customers. This role has P&L responsibility as well as revenue targets and other KPIs for the Middle East as well as supporting global implementations. There is a small team on the ground delivering services today and a key remit of this role is to grow that team to meet expanding local demand so people management, including recruiting, retention, and employee engagement is also important.
Responsibilities
Running a $10M+ annual services business with significant growth opportunities involving multiple solutions driving successful project deliveries across the EC and Aucerna solution sets today, and legacy Quorum solution sets in the future
Drive quality, customer satisfaction, and consistency across customer projects
Grow, manage, and lead a high performing team of employees and contractors
Hitting revenue, margin, and CSAT targets for the services business
Forecasting the services revenues with a 2% accuracy target with no surprises at quarter end
Manage customer satisfaction across software implementation projects including managing relationships with Customer leadership
Working effectively with Sales and prospects to effectively solution and win quality business in a timely fashion
Long-term planning to ensure capacity needs are met for existing and new customers
Effectively staffing the right skills to the right opportunities and projects to fulfill customer demand
Responsible for overall talent in market segment, including both the recruitment and development of personnel to meet critical needs and mitigate potential resource risks in the organization
Create a positive and rewarding workplace for a multi-cultural employee base
Be able to effectively contribute to and communicate Company and Services organizational goals and ensure key performance indicator alignment across business segments
Be able to effectively define market segment organizational roles and responsibilities and ensure alignment across Global services
Drive effective cross-organizational collaboration across Sales, Product, R&D, Support, and Customer Success
Contribute to a strong team culture in the professional services organization
Taking on special projects to address specific needs across the business
And other duties as assigned
Requirements
Bachelor’s degree or equivalent in technology or business
10+ years in software implementations, preferably large enterprise solution implementations
5+ years leadership experience managing and growing teams of 20+ people
Deep Oil & Gas domain expertise (Upstream, Midstream, & Planning)
Demonstrated history of successfully running a $10M+ services business with specific revenue, margin, and CSAT targets with a focus on expansion
Comfortable providing strategic advice to senior executives on business operations and goals
Communicates effectively with senior executives in either a sales or delivery context
Proactively addresses customer and internal issues quickly and effectively
Proven experience collaborating with partner networks to sell and deliver services
Excellent verbal and written communication skills and the ability to effectively deliver presentations at all levels of the organization
The ability to understand business goals and quickly recommend innovative yet pragmatic approaches to achieve them
Strong organizational skills and an ability to prioritize multiple responsibilities/projects
Demonstrated ability to collaborate with peers in a team-oriented environment
Effective project management and change management skills
Strong leadership skills, driving positive and rewarding culture
Strong people skills, capable of proactively driving solutions across organizations
Familiar with PSA (Professional Services Automation) tools to manage and report on the business
Proficient in MS Office applications (PowerPoint, Word, Excel) as analysis and communication tools
Fluent in English (written and verbal), additional languages a plus
Ability to travel internationally up to 25%
Preferred Skills
Experience in gas and liquids transportation and marketing preferred but not required
Strong project management experience, preferably with agile methodologies
About Quorum Software
Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com.
Diversity Statement: At Quorum, we are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We want to be the place where a diverse pool of talented people joins us, stays with us, and does their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We focus on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other characteristics that make us unique. We have a DEI committee focused on Culture, Advocacy and Talent, have company-wide Unconscious Bias training and more.
Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department
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