Read the Job Description carefully, then scroll down for "Details to Register for this Job"...
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
DHL Global Forwarding Abu Dhabi has an opening for a CDZ Customer Service & Operations Specialist where you will be responsible to handle day-to-day shipments & operational activities of Customs Clearance Customers (CDZ) in a most efficient, smooth and productive manner to meet KPIs, service deliverables & customer expectation. Join us now in connecting people and improving lives.
In this CDZ Customer Service & Operations Specialist position
You will coordinate with vendors on the activities related to execute the shipments within the required timelines (i.e. collection of delivery orders, customs clearance and delivery).
You will create and/or confirm transport orders, perform, and optimize bookings.
You will update Customer shipment information and physical status, resolve customer issues and incidents.
You will identify performance issues of suppliers and propose solutions to improve performance.
You will provide complete and accurate information proactively to customers.
You will manage end-to-end shipment handling including billing.
You will ensure that details in the documents are complete, accurate and released on time.
You will drive solution of customer complaints by solving it directly or assigning tasks to other function.
You will establish professional relationship with customers to ensure repeat business and long-term partnership.
You will follow up with overseas entities to ensure all milestones are achieved.
You may influence others within the job area through explanation of facts, policies, and practices.
You will support and interact primarily with colleagues of own function.
You will build relationships and understand customer and key stakeholders interests and concerns.
You will address task-related issues appropriately to maintain work relationships.
You will monitor and evaluate performance based on agreed requirements and initiate/support improvement actions when process falls short of required performance.
Now, here’s what we need from you
2 – 3 years’ experience of import & export operational at freight forwarding company or shipping line.
Good command over Microsoft Office and other related software, CW1 experience is an advantage.
Bachelor’s Degree or equivalent experience/qualification
We Offer
Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
Possible further career development
Competitive salary
DETAILS TO REGISTER FOR THIS JOB:
https://careers.dhl.com/global/en/job/DPDHGLOBALAV207194ENGLOBALEXTERNALAVATURE/CDZ-Customer-Service-Operations-Controller?utm_source=indeed&utm_medium=phenom-feeds&utm_campaign=organicApplied For Many Jobs, But Didn't Get Any Interview Calls? Apply For This Job Using a Branded AI-compliant ATS-Friendly CV from Dubai-Forever.Com.
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