Description
At Encore- Europe and Middle East, we will provide you with innovative opportunities that focus on your career and personal development.
We will do this in a safe, supportive, and diverse environment.
We will commit to clear and consistent two-way communication that respects and values your contributions to our mutual success.
At Encore-Europe & Middle East we will recognize and support your efforts to live our Purpose, Mission, and Values everyday.
Job Summary
The Primary role of the Head of Project Management is to lead, manage, guide and mentor the Project Management team, with the aim of driving up the standards of Project Management and Project delivery in line with the company’s quality, professionalism and financial/commercial objectives. He/She will manage and deliver Client projects successfully to the Company’s expectations. It is also expected that he/she be able to initiate, develop, sustain & manage Client relationships on a one-to-one basis as required. He/she will normally be involved in a specific project from initial enquiry through to project delivery; however they may also be required to deputize for other team members on a temporary basis or to possibly replace team members on projects already in process.
The successful candidate will be based in our Dubai office.
Key Responsibilities:
- Manage and mentor direct reports, ensuring that the highest standards are maintained, encouraging an environment to promote personal development
- Develop the team's technical knowledge and their overall understanding of the company assets
- Ensure the correct use and compliance of asset management system.
- Assist with kit selection and equipment specification on a per project basis and advise on in-house alternatives where possible, to minimise sub-hires and develop a broader understanding of company inventory and its application
- Understand each PM's workload, providing support where necessary
- Ensure project paperwork is accurate and that, where possible, there is a proper technical briefing for the crew prior to the project going live
- Develop and implement systems to streamline generation of accurate information throughout the project process
- Facilitate smooth workflows between Project Managers and designers and divert simpler tasks to alternative resources, improving kit allocation overall of a job-by-job basis
- Improve overall margin by reducing errors and oversights, and limit incoming sub-hires through more intelligent use of stock
- Identify and address pricing anomalies in conjunction with the Equipment Manager, to stimulate use of a broader range of stock/inventory
- Ensure client retention within Project Management team
- Maintain effective relationship with allocated accounts
- Attend client meetings as required within the scope of a project and/or project pitch
- Develop project quotes in accordance with the client brief and available budget, proposing solutions that work within the company's financial objectives in terms of payment terms and margin
- Upsell and cross-sell to clients all group services
- Keep focus on maximisation of project profitability
- Provide feedback on a regular basis to the Company Sales meetings as to the status of project enquiries, quotes and confirmed projects that they are handling
- Responds to project enquiries that are allocated to them by the Sales Director and/or General Manager
- Collaborate with HODs to ensure correct specification of equipment prior to quotation
- In conjunction with the Account Manager, actively manage the relationship through project confirmation or cancellation
- Manager customer folder and maintain an up-to-date client/quote information in the company's computerised booking system. This includes regular review of quotes prepared by the Project Manager and follow-up with clients as to the status of any outstanding quotes.
- Once a project is confirmed, the Head of Project Management manages all aspects of technical production of a project including but not limit to: identification and management of potential subcontractors; sourcing of external deputy project management support while ensuring that these costs are covered within the project budget; briefing of all technical teams on all aspects of the project to ensure that everyone is clear on what is expected of them and the subsequent management of the team in relation to the project; generation of all HSE documentation including Risk Assessments and Method Statements in accordance with the HSE Manager; management of the delivery of project in conjunction with the Warehouse team in terms of transport requirements and logistics related to equipment from subcontractors; management of the delivery of project in conjunction with the HODs in terms of equipment preparation; management of the delivery of project in conjunction with the Project Coordinator in terms of allocation and choice of technical team members and freelance staff required, creation and approval of all required purchase orders, request and allocation of any petty cash requirements, booking and management of any crew travel and accommodation requirements.
- Manage and encourage a collaborative approach to cross-discipline activities on site
- The Head of Project Management is responsible for the delivery of project invoices to the Client and for ensuring, with the support of the Finance team, that payments are received as per the agreed payment terms
- At all times, the Head of Project Management is expected to abide by all health and safety requirements to company prescribed standards and to ensure that all team members and subcontractors working on site adhere to the same
Required Education and/or Qualifications and Skills:
- Strong written and spoken English
- University degree in Marketing or Business Studies
- Competency in using MS Office applications
- Customer service oriented
- Strong planning and organisational skills
- Good interpersonal skills
- Problem solving skills
- Decision making skills
- Financial and commercial acumen
- Leadership skills
Required Experience:
- Experience in a similar role
- Previous event industry experience
- Good understanding of events and event technology
- Competency in using MS Office applications
- Proven leadership abilities
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