Role Purpose :
To implement the quality systems and models required for developing organizational performance and government excellence, to promote a culture of continuous improvement and ensuring services happiness, as well as applying the fundamentals of Governance and Enterprise Risk Management, developing a future shaping model, and managing Corporate innovation concept and innovative initiatives generation model to optimize organizational maturity level, benefit Dubai Plan, customers happiness, and stakeholders aspirations.
Key Responsibilities/Duties:
A. Functional:
1. Quality Management: Develop and implement quality management strategy and plans for various items, including resources, systems, timescales and financials. Contribute to the organization’s annual operations plan and long-term strategy and is consistent and meets both external and internal requirements of quality standards.
2. Performance Monitoring: Establishing Continuous Improvement frame work to enhance DCAA's customer focus and improve service efficiency. Provide best practices tools to enhance capability of service offering and delivery, and ensure accurate service improvement data for better learning and accurate decision making.
3. Process Re-engineering: Facilitate the implementation of quality and process re-engineering requirements and organizational performance excellence to develop and promote a culture of excellence and outstanding service to customers systems.
4. Process Management: Develop and deploy appropriate process performance management tools (SLAs, OLAs and KPIs) and obtain cross-functional approvals. Monitor, review and evaluate the efficiency of different processes and procedures in the entity and ensure consistency.
5. Organizational Excellence: Facilitate the implantation of excellence methodologies and initiatives throughout the organization to enhance DCAA, DGEP, and Smart Government excellence model. Conduct and report on annual excellence self-assessment to the management and other stakeholders as required.
6. Governance & Risk Management: ensure the Implementation of the fundamentals of Governance and Enterprise Risk Management framework and standardized processes and tools that enable best practice approach to DCAA, and optimize organizational maturity level.
7. Future Shaping: Developing a future shaping model using the mechanism of future accelerators to bring DCAA toward the future organizations.
8. Innovation: Managing Corporate innovation concept and innovations generation model to benefit Dubai Plan, customers happiness, and stakeholders aspirations.
9. Strategy Awareness: manage the necessary communication strategies for the improvement and awareness of quality issues across all departments.
10. Stakeholder Relations: Identify DCAA stakeholders’ requirements and needs through conducting various surveys and Focus Group Discussions and undertake planned initiatives to improve relationships.
11. Customer Handling: ensuring high customer, suppliers & employee satisfaction and Driving improvement initiatives that positively impact Customer happiness.
12. Benchmarking: Initiate and organize best practice activities aimed at enhancing business practices. Participate in the development and implementation of benchmarking studies to develop action plans for organizational units.
13. Perform other organizational excellence related duties as may be assigned from time to time.
المؤهلات و المهارات
B. Academic Qualifications:
- Bachelor’s degree in Quality Management, Engineering Management, Business Management or any equivalent degree.
C. Certifications:
- EFQM certified assessor.
- (4G) Model Assessor.
- ISO9001 and/or ISO14000 and ISO1800 certified lead auditor.
D. Professional Experience:
- At least Ten (10) years’ working experience in Strategy field.
- At least Five (5) years in a professional role.
https://jobs.dubaicareers.ae/careersection/dubaicareers/jobdetail.ftl?job=22000135
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