CAREER AREA:
Marketing / Sales / Product Support
JOB DESCRIPTION:
Who is Caterpillar?
With 2020 sales and revenues of $41.7 billion, Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. Services offered throughout the product life cycle, cutting-edge technology and decades of product expertise set Caterpillar apart, providing exceptional value to help our customers succeed. The company principally operates through three primary segments – Construction Industries, Resource Industries and Energy & Transportation – and provides financing and related services through its Financial Products segment.
The Opportunity
The Large Power Systems Division (LPSD) of Caterpillar has an opening for a Senior Product Support Field Engineer. The position will support complex technical product problem resolution with Caterpillar Dealers to ensure customers receive the product performance, reliability, durability, and availability expected as part of the Cat Brand Promise. The primary coverage area will be in Africa and Middle East, although travel to other locations outside of these regions may be necessary.
The incumbent is responsible for maintaining awareness and knowledge of large engines (3400, 3500, 3600, C27/32/175 engines series) product problems and support issues, working with various product groups and industry groups on a wide variety of large engine applications including Resource Industries, Electric Power, Oil and Gas, Marine, and Rail.
Job Duties/Responsibilities may include, but are not limited to:
Make regular visits to customer sites and dealer workshops to support large engines
Train and assist dealer personnel in troubleshooting engine issues
Enhance communications between factory, dealer, and customer
Assist dealer in engine rebuilding technical inquiries, training, or other engine related issues
Perform engine failure analysis where needed
Evaluate dealer and customer rebuild facility capabilities
Assist dealers with ICA and PCA implementation
Facilitate the return of Failed Parts to the factory for further analysis
Collect and analyze engine data in the field
CPI support: Identify, testing, and implementing of ICA’s/PCA’s
Assist dealers with understanding and implementation of Service Publications, TIB, Engine News, Service Magazines, and Service Letters
Provide dealer training based on the Field Engineering expertise – Knowledge Transfer
Support customers in identifying and improving engines Owning & Operating cost through implementation of best practices, rigorous condition monitoring and maintenance
Advise Industry Reps in evaluations of warranty and Goodwill claims decision-making by closely analyzing failure reports
Provide dealer and customer updates on product issues and progressive design updates
Work collectively with dealers and customers to drive site and application specific engine fleet life cycle optimization
Identify application and installation issues and communicate corrective actions
Basic Qualifications and experiences:
Mechanical or Electrical engineer or relevant job-related experience
Thorough knowledge of reciprocating engines and their performance
Must be a proven self-starter
Ability to work with tight deadlines showing a sense of urgency
Technically astute
Shown to work well with others in a collaborative supportive manner
Willingness to perform hands on training and troubleshooting
Broad company knowledge and a strong understanding of dealer product support operations
Ability to adapt communications for a wide-ranging audience from dealer technicians to Caterpillar’s management and Customer’s management teams
Fluency in English
Willingness to schedule and participate in meetings on a regular basis with US team outside normal working hours
Top Candidates will also have:
Excellent communication skills (including written, oral, electronic, and presentation skills)
Self-starting individual with high motivation to produce a high-quality product
Strong ability to apply engineering principles to quickly solve complex technical problems
Results oriented person with flexibility to accommodate a fast paced and everchanging environment
Strong ability to work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to collaborate
Hands-on technical background
Working knowledge of Caterpillar apps/tools such as SIS, TMI, Electronic Technician, VIMS, Technician Toolbox, HVC, Teamcenter Visualization Mockup, CADeTWin,
Familiarity with EMCP, Deep Sea, ComAP engine genset controls
Working knowledge of SC2, CANape, eDAQ data logging equipment and instrumentation experience
Experience in equipment condition monitoring and fluids analysis interpretation
French Language skills
Arabic Language Skills
Caterpillar is an Equal Opportunity Employer (EEO).
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