Summary
Responsible for technical support in the country and guarantee the service level provided to customers in preventive maintenance, repair calls, emergency support as well as adequate technical know-how support to sales activities.
Your Responsibilities
- Coordinate with Service Manager and Project Lead regarding planned system installations and carry out installations as per Roche standards
- Carry out preventive maintenance and repair of systems as per Roche standards
- Ensure all documentation of installations, Preventive maintenance, repairs, modifications and other activities are recorded in a timely and accurate manner in CRM software
- Ensure reports and necessary documentation for all activities are provided to various stakeholders at customer site as per their policies
- Ensures coverage and support in line with agreements with customers
- Escalate technical issues, PRI/PSI to appropriate internal stakeholder and follow up for closure
- Conduct basic maintenance training as per Roche standards to ensure customer is able to troubleshoot and maintain the instrument appropriately
- Forecast spare parts of systems for line of expertise
- Being up to date with all new information regarding products
- Perform timely mandatory upgrades/ modifications for assigned systems
- Proficiently use all available e services for proactive support and communicate benefits to all external stakeholders
Compliance
You are expected to adhere through your conduct to all applicable laws and regulations as well as to the high integrity standards as set forth by Roche.
Who You Are
- You hold a Bachelor’s degree in Biomedical/Electrical Engineering or Electronics
- You have at least 3 years of experience as a biomedical Engineer or laboratory related field
- You have hand-on working experience with Roche analyzers or lab systems including Serum Work Area (SWA) product line
- You have strong problem solving skills, and are able to demonstrate advanced troubleshooting technique on biomedical equipment
- You are able to provide technical leadership
- You are customer focused and solution oriented
- You are confident and able to work independently with minimum supervision
- You are mobile and flexible
- You are compliant with Roche corporate values of integrity, courage, and passion
- You are committed to excellence in service beyond the usual normal working hours and conditions
- You are fluent in English language both spoken and written. Arabic is a plus, or any spoken language in the market
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.
Job Level:
Entry Level▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
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