Lubrizol, a Berkshire Hathaway company, is a technology-driven global company that combines complex, specialty chemicals to optimize the quality, performance and value of customers’ products while reducing their environmental impact. Lubrizol produces and supplies technologies to customers in the global transportation, industrial and consumer markets. These technologies include lubricant additives for engine oils, driveline and other transportation-related fluids, industrial lubricants, and additives for gasoline and diesel fuel. In addition, Lubrizol makes ingredients and additives for home care and personal care products and pharmaceuticals, and specialty materials, including plastics technology and performance coatings in the form of resins and additives.
Summary of the Role
To handle customer service-related activities which includes order communication with external and internal customer along with dispatch & related activities of finished goods within Middle East region.
Responsibilities / Accountabilities:
- To Process customer orders for the region and be focal point for order processing
- Interface & facilitate between various source locations, SCM, Sales & Customers.
- To ensure commercial/Local documents are issued in timely manner to fulfil regional customer orders.
- Major coordinator between the Commercial team and the business units to receive constant updates throughout the execution process.
- Ensure the logistics chain [finished goods dispatch, raising invoice, LR to transporter etc.] and related documentation of the finished goods.
- Respond to customer queries – product /availability related
- Serve as point of contact for handling Customer grievances & Complaints.
- Work on and implement new processes to improve efficiency & effectiveness of Customer Service function.
- Create avenues for cost control with a focus on process re-engineering.
- Master Data management/ Handling
REQUIREMENTS (education, experience and competencies):
Education / Certification:
- Bachelors or higher degree in supply chain, logistics business admin or any product supply related degree.
Experience and Skills:
- 5-7 Year in Customer service/ Sales coordination /supply chain roles
- Effective communication and interpersonal skills
- Results Driven
- Competent use of PC, must be good at MS Excel
- Strategic thinking & Innovative approach
- Previous working exposure to SAP systems.
While headquartered in the United States, Lubrizol is truly a global specialty chemical company. We have a major presence in five global regions and do business in more than 100 countries. Our corporate culture ensures that Lubrizol is one company throughout the world, but you will find each region is a unique place to work, live and play.
Lubrizol is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, race, color, national origin, citizenship, age, religion, marital status, military service, sexual orientation, genetic information, gender identity, or any other characteristic or trait protected by federal, state, or local law.
Job Segment: Logistics, Engineer, ERP, Supply, Customer Service, Operations, Engineering, Technology
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