Assistant Customer Service Manager, Homecentre, KSA

 

Description   Main focal point for resolving all escalated customers complaints that are being sent to the brand on the MOCI portal. Ensure Customer’s satisfaction aligned with the brand’s policy and procedures. Communicating and coordinating with internal departments and follow up on customer interactions. Developing and maintaining effective relationships with all Ministerial and governmental officials. Attending meetings/workshops with the Ministry and representing the brand when requested. Daily supervision of the customer care center team leaders in terms pf the call center inbound/outbound operations and off board tasks Ensure training and development plans are maintained for all team members. Act as a first level of escalation for customer’s escalated issues that needs exceptional approvals or handling. Understand all organization’s products, services, procedures and guidelines and communicate same to all team members. Support Management by highlighting operational risks and areas for improvement. Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.   Qualifications   ؤ   Primary Location : Saudi Arabia Job : Customer Service Organization : Homecentre KSA Schedule label /الجدول الزمني : Regular Shift : Standard Job Type : Full-time  Day Job Job Posting/نشر تسمية الوظيفة : Mar 15, 2022, 11:35:18 AM https://landmarkgroup.taleo.net/careersection/ex/jobdetail.ftl?job=210004XN&lang=en ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ Please do submit your CV here as well >>>>>>>> https://www.dubai-forever.com/submit-your-cv.html   If your CV is not Applicant Tracking System (ATS)-compliant, then the information from your CV will get messed up when the "ATS software" reads it.  And you will wonder why you never get an INTERVIEW CALL... Take Action Now! Order Your Customized ATS-compliant CV! Take the 1st step to SUCCESS. Click on Your Level of Experience: ✅ Entry Level (0-2 Years Total Work Experience) -->   https://www.dubai-forever.com/entry-level-resume.html ✅ Junior Professional Level (2 - 5 Years Work Experience) -->   https://www.dubai-forever.com/professional-level-cv.html ✅ Mid Level Professionals (5 - 8 Years Work Experience) -->   https://www.dubai-forever.com/mid-level-cv.html ✅ Senior Professional Level (8 - 15 Years Work Experience) -->   https://www.dubai-forever.com/professional-level-resume.html ✅ Executive Level (CEO, CFO, COO, MD, VP, Director, Manager) -->   https://www.dubai-forever.com/executive-level-resume.html