No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
Come join us to live well, work better, and be the best.
About the position:
- Maximize the sold hours from aftersales operations to meet the revenue performance objectives through the Technician target setting
- Ensure and monitor optimal capacity of resources in the technical team to deliver Total Quality Management
- Support the Reception Manager in the understanding of all carry over work to ensure on time delivery
- Evaluate through performance management all direct reports to support the development and growth of all associates
- Identify areas of continuous improvement within the workshop operations to create a more efficient and safer workplace by supporting the Aftersales Manager to promote Kaizen culture
- Conduct daily meeting with the Technician, Quality Controller, Job Controller and drivers to align them on the targets and performance expectations
- Assign Technical advisors to support proper diagnosis of vehicle to ensure Fix it right (the first time)
- Manage a team of job controllers to assign the correct jobs to the correct skilled technician to ensure efficiency, productivity and Fix it right (the first time)
- Ensure the accurate submission of field technical reports, repair support requests and technical information to the distributor to enhance product quality
- Manage warranty room as per distributor guidelines to reduce warranty rejection rate
- Conduct periodic onsite vehicle audits to ensure all vehicles are correctly accounted to ensure quality compliance
- Manage and maintain optimal tools and equipment’s inventory to avoid delays in delivery serviced vehicles on time
- Avoid repeat repairs by monitoring repeat repairs report and training technicians to avoid reoccurrence.
- Manage direct reports to comply with the Toyota Corporate Image standards
- Ensure 100% compliance with Standard Operating Procedures
About you:
- Diploma in Automotive Engineering
- 3 – 5 years’ experience in a similar role
- Supervisor experience
- UAE valid driver’s license
- Workshop planner experience
- Proficient in SAP
- Proficient in Microsoft Office package
REF: BL
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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application
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