We are looking for a Customer Service Agent for our high-performance Sales and Supply Chain team based in Dubai. This is a fantastic opportunity to develop in our global corporate business.
Note - to be considered for this role you MUST have Arabic, English & French languages.
About the role
Reporting to the TMEA (Turkey, Middle East, Africa) Supply Chain Manager, the Customer Service Agent takes orders from customers in the Maghreb region and liaises with logistics and planning teams from the plants where the products is sourced from: Europe, North America, Asia.
The Customer Service Agent is responsible for the process from orders receipt till the order is fully and on time delivered at the customer, i.e:
Follow up allocations
Process customers complaints/claims according to T&L procedures, cooperate with different departments of the company to manage customers' complaints
Follow up a billing tracker and a dispute report and take necessary actions to solve open issues
Complete/ update regularly customer specific list with all details needed
Share all relevant technical, quality, transport etc. documents/certificates
Keep active and permanent contact with customers - on phone, in written
Act as a GEA Champion if assigned to a GEA customer
Improve and develop daily operations/strategies/procedures
Facilitate / participate or take a lead in problem solving initiatives or escalate them to appropriate stakeholders or channels
Analyse and manage complex information
Make necessary decisions with confidence
Prepare and present various reports and take part at meetings and conf calls upon the request
Be the gatekeeper for TMEA allocation order process (based on Regional Sales Director instructions)
Assist management in ensuring performance goals are met
Meet customers and extend courtesy, strengthen relationships when the possibility of meeting them in person in trade shows, or in their premises with the collaboration with Sales and Technical
About us
After fully divesting our sugar business over 10 years ago, our product portfolio has changed significantly. From fibres and proteins to sweeteners and texturants, we create the products of the future. By identifying customer needs and market trends we pioneer and innovate ingredients that people want and need.
This is a place for engaged, passionate people and those that get excited by the possibilities of food innovation. From creating enhanced ingredients that improve our customer’s products to inventing new solutions, our teams work at the cutting edge of innovation every day.
What You'll have:
A general educational diploma or High School diploma
Minimum bachelor's degree in communications, business, or customer service
A proven experience in customer service supply chain
Experience of planning and supply chain techniques and transport
Minimum required: 3-5 years
Fluent in French, Arabic and English
Good knowledge of the SAP system
Proficiency with Microsoft Office, Windows
Excellent communication skills are essential.
Knowledge of the supply chain, customer relationship
Problem solving to ensure best customer service
Team-player, proactive with strong sense of accountability
Conscientiousness and commitment to the work performed
High interpersonal skills to facilitate establishing contacts and maintaining relationships with clients
#LI-HM1
Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.
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