A leading venture capitalist (VC) in Silicon
Valley commented that “Evergent is a diamond in the rough”. Evergent today
manages over 560M+ user accounts in over 180+ countries on behalf of our
customers. Globally Evergent is working with 5 of the top 10 carriers
(AT&T, Etisalat, SingTel, Telkomsel, and AirTel) and 4 of the top 10 media
companies (HBO, FOX, SONY and BBC). We are not surprised by the VC
comment. We have done this with an amazing global team of 300+professionals.
Evergent is recognized as the global leader for Customer Lifecycle Management
for launching new revenue streams without disturbing the inflexible legacy
systems. The need for digital transformation in this subscription economy
and our ability to launch services in weeks is what sets Evergent apart. We
welcome you to come and meet with us.
MINIMUM
REQUIREMENTS:
BA/BS
in Business, Computer Science, Engineering, or a related field.
About
the Role
Evergent
is searching for an extraordinary person to manage highly complex Tier 1 media
and communications accounts across the Middle East. Successful candidates will
possess a proven track record for delivering exceptional outcomes and value for
strategic accounts.
Main
Responsibilities
The
primary responsibility for the role is to ensure a high level of customer
retention and satisfaction with Evergent’s core products and team. You will
accomplish this by building trust-based relationships with key stakeholders at
existing accounts.
Develop
and execute an account plan focused on revenue generation from existing
accounts within the region. The successful candidate is expected to build a
pipeline of new opportunities within the account base.
Become
a trusted advisor and industry expert for your accounts, ensuring a high level
of engagement so that our customers extract the maximum possible value from our
solutions.
Organize
and run quarterly business reviews with all accounts to review all aspects of
the engagement (i.e., ongoing operations, professional services execution,
roadmap sharing).
Represent
Evergent proudly at all levels with partners and customers, including at
industry events and conferences.
Requirements
8+
years account/project management experience in a SaaS environment, preferably
with large M&E and/or telecom/MSO clientels, specifically dealing with
Director and C-Level executives but with the ability to forge meaningful
relationships at all levels of an organization from the working to the
executive level.
Thorough
understanding of account business strategies, drivers, goals, initiatives, pain
points and politics and translating these into account retention or upsell
opportunities.
Excellent
ability to anticipate the landscape at an account and understand how Evergent
is positioned within that account. Demonstrate excellent networking skills to
identify the right customer stakeholders and build connections quickly to
manage perceptions and ensure that Evergent is always seen in a favourable
light.
Ability
to oversee engagement progress and act as an escalation point for key customer
concerns and issues. Account Managers are expected to be on top of their
accounts and spot/fix any issues before they escalate or become
bigger issues.
Maintain
a high level of communication with customers and internal stakeholders to
effectively manage expectations and build confidence. You will be seen as the
person who owns the account internally and gets things done.
Excellent
presentation and documentation skills with attention to details like visual
presentation, esthetics, spelling and grammar.
A
proven track record of identifying and qualifying upsell opportunities and
working with a cross functional team to bring them those opportunities to
closure.
Proven
ability to work in an entrepreneurial, fast-paced global company. This is not a
9 to 5 job and to be a truly great Account Manager you will need to be flexible
with your working hours and relish working under pressure.
Customer
first while focusing on constant value creation.
Travel
This
role requires some travel, at times reaching 40-50%
https://www.evergent.com/careers/
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Please do submit your CV here as well >>>>>>>>
https://www.dubai-forever.com/submit-your-cv.html
If your CV is not Applicant Tracking System (ATS)-compliant, then the information from your CV will get messed up when the "ATS software" reads it.
And you will wonder why you never get an INTERVIEW CALL...
Take Action Now!
Order Your Customized ATS-compliant CV!
Take the 1st step to SUCCESS. Click on Your Level of Experience:
✅ Entry Level (0-2 Years Total Work Experience) -->
https://www.dubai-forever.com/entry-level-resume.html
✅ Junior Professional Level (2 - 5 Years Work Experience) -->
https://www.dubai-forever.com/professional-level-cv.html
✅ Mid Level Professionals (5 - 8 Years Work Experience) -->
https://www.dubai-forever.com/mid-level-cv.html
✅ Senior Professional Level (8 - 15 Years Work Experience) -->
https://www.dubai-forever.com/professional-level-resume.html
✅ Executive Level (CEO, CFO, COO, MD, VP, Director, Manager) -->
https://www.dubai-forever.com/executive-level-resume.html
No comments:
Post a Comment