We need a RETAIL LEARNING MANAGER
Poste
The Middle East Region is recruiting for a Retail Learning Manager, based in Qatar, overseeing a 6-country network with large geographical spread and cultural complexity. The role involves frequent travel.
The main objective of the role is to design and deliver the training path for the region with the objective of driving commercial and business performance. The training path should enable retail teams to enhance client experience and develop skills to engage our clients. You define the path and lead the Field Coach Trainers to best contribute to business growth, answering to the needs of the stores through selling skills, product training and active coaching.
Missions
Coaching and training at the heart of team performance:
- Set the training priorities in collaboration with the Field Coach Trainers according to the specific needs of each market and store.
- Contribute to foster & develop a culture of in-store coaching.
- During store frequent visits and in collaboration with the Field Coach Trainers, actively spend time to observe interactions with clients on the floor, you will support the Field Coach Trainers and Store Manager.
- You will support Store Managers in building individual coaching plans after performing gap analysis of their teams, and in coaching their teams on selling skills through coaching the coach.
- Manage and monitor the quality and impact of all in-store training via follow up with each Field Coach trainer, maintaining an active shop floor presence.
Training coordination, development & delivery
- In collaboration with the HR team, ensure proactive planning for new employees and consistent on-boarding, with proper follow up of each individual.
- Plans, deliver and evaluates established LV retail training programs.
- In collaboration with Merchandising team, actively facilitate product training, including new launches. Develop skills of silhouette building combining product information with selling skills in order to optimize cross-selling.
Team management:
- Nurture the Field Coach trainers to participate to trainings, provide coaching and guidelines when necessary;
- Provides support to the Field Coach trainers by participating to special projects taking place at a country level: store openings, support resorts during peak seasons,etc.
Profil
SPECIFIC PERSONALITY TRAITS & COMPETENCIES
- Strong verbal communication skills;
- Proven capability to coach and manage by influence.
- Capability to deliver feedback at any level in the organization.
- Trust and integrity when interacting with others, with well-developed interpersonal skills.
- Open-minded, interest and acceptance of cultural diversity.
- Organizational skills and ability to work in a fast paced and changing environment, moving priorities.
- Strong interest in fashion and luxury.
- Willingness and ability to frequently travel throughout the designated 6-country network.
REQUIRED PROFESSIONAL EXPERIENCE
- Substantial experience as Retail Trainer or a Managerial role in a Store, in a highly brand-driven and fast-paced retail company, ideally within the fashion / luxury / accessories industry.
- Proven significant experience in training delivery (inductions, briefings, In-Store trainings...).
- Experience of coaching others.
Informations complémentaires
Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote diverse, equitable and inclusive initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond and we take measures to continue developing our culture focused on meaningful relationships and an inclusive workforce.
The Louis Vuitton Promise:
“Whoever you are, whatever the purpose of your visit, I will cherish our time together. I will dare to discover who you are and encourage you to be true to yourself. You will trust me as your personal advisor. We will build a genuine relationship over time. Every time you come to Louis Vuitton, you will leave feeling enriched!”
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