Are you ready to make a significant impact in client onboarding? As a Client Onboarding Branches Associate , you will be the key point of contact and subject matter expert for onboarding new customers, handling incremental business requests, and renewing existing customer KYC records. You will collaborate with designated Front Office teams, ensuring seamless KYC execution and contributing to our world-class client onboarding experience.
As a Client Onboarding Branches Associate, you will act as a single point of contact and subject matter expert (SME) for onboarding new customers, incremental business requests, and renewals of our existing customer KYC records. You will be aligned with a designated Front Office team (e.g., Sales, RMP, Deal Team, or Transition Management) and facilitate across all teams on KYC execution (both new business and renewals + remediation activities). Success in this role requires the ability to quickly build rapport with our internal and external customers to ensure the KYC aspect of the client's onboarding experience is exceptional, efficient, and world-class.
Job Responsibilities:
Manage the KYC book of work for New Business/Renewals for your designated Front Office sub-LOB, prioritizing active requests and providing status updates on key onboardings.
Build and develop strong partnerships, identify challenges, and eliminate roadblocks with all internal partners.
Work with Front Office teams, directing clients as required, to obtain all necessary supporting evidence to fulfill KYC due diligence.
Ensure all information to and from our clients is accurate, complete, and compliant with AML, Local, and Corporate Due Diligence requirements.
Coordinate case prioritization, capacity planning, and assignment with our Global Maker teams and QC.
Stay up to date with any changes to processes and procedures, regulatory changes, and ensure impacts are communicated to our business partners.
Manage personal workload and priorities, ensuring timely escalation of key risks/issues to management.
Identify and execute process improvements, provide guidance and support on key process and technology initiatives to the business.
Serve as a role model to peers and drive training and sharing of good practices.
Lead peers engaged on the same portfolio.
Required Qualifications, Capabilities, and Skills:
Strong written and oral communication skills with experience in conflict resolution.
Resilient interpersonal skills, ability to partner with internal stakeholders, influencing and negotiating effectively with business partners and senior managers.
Client-focused while maintaining a strong controls mindset.
Proactive and flexible approach to personal workload and wider team targets.
Effective at managing time appropriately and organizing workload for maximum productivity.
Working knowledge of KYC/Compliance/AML standards.
Sound understanding of the Financial Industry.
Knowledge of multiple client types (e.g., Corporates, Non-Banking Financial Institutions, Banks, Foreign Correspondent Banks, Non-Operating/Asset Holding Companies, Governments, Organizations, Publicly Traded Companies, Small and Large Privately Held Operating Companies).
Preferred Qualifications, Capabilities, and Skills:
Arabic language preferred but not essential.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
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