Location:
Sharjah, AE
At Arla, we do so much more than make some of the world’s favorite dairy products. We make healthy tastes delicious, mornings worth getting up for, and family dinners unforgettable. Puck®, Dano®, Lurpak®, and Castello® – names like these make us a vital, natural part of modern life in over 100 countries around the world. There are 2,000 employees in the Middle East and North Africa and 19,000 global employees at the heart of our business. Every single one of us plays an important role and together we build on our 10bn EUR turnover and establish our position as one of the largest dairy companies in the world. Our business in UAE/Oman/Qatar has been very successful in recent years with an annual turnover of 200m EUR.
We are now looking for a skilled Customer Logistics Manager who is result oriented, self-driven and ready to take ownership of building efficient Supply Chain Programs with our strategic customers to create a win-win situation for Arla & our customers driving the collaboration to next level along with leading the Customers Service Team.
This will be ideal for an experienced individual looking for a highly challenging opportunity to play a critical role in the development of a rapidly growing business. You will report directly to the Head of Sales Operations and manage a team of Seven direct reports.
In addition to this, the Customer Logistics Manager will be responsible for:
Manage the Supply Chain interdependencies between Sales, Planning, Customer Service, Warehousing & Distribution and the Customers.
Lead the Customer Service team.
Penetrate the assigned customer’s buying and logistics organization, build relationships with influential leaders, and collaborate to drive innovative supply chain programs and continual improvement.
Maximize product availability with key customers by running seasonal projects in collaboration with Customers Supply Chain Organization in synchronization with Arla Supply Chain to achieve combine business results.
Understand customer expectations on KPIs, scorecard Arla performance, and develop action plans for improvement with CS Team.
Develop customer services strategies and identify, plan and secure implementation of activities in line with company’s vision.
Develop and build long-term relationships with the customers through efficient communication and monthly meetings with external & internal stake holders.
Analyze weekly & monthly data provided by customers, identify the gaps and make and implement the action plans in coordination with KAMs, Supply Chain & Customer’s CS team.
Optimize CS Operations using data to identify issues, risks and opportunities, along with keep the customers updated for any shortages of supply for a specific period.
Continuously reviewing of the processes defined for each customer internally and externally, devising and implementing new processes as efficient as possible.
Provide customer-facing Supply Chain expertise to all sales functions of the business (commercial, international, national accounts) .
Serve as a liaison between our customers, sales, planning, transportation, warehousing and customer service to identify supply chain opportunities to strengthen our position with customers.
In alignment with Sales, annually build joint business plans with key customers to consistently maintain healthy inventory levels and improve service while reducing overall supply chain costs.
Establish a regular cycle of reviews with key customers to ensure healthy inventory levels on Arla products are maintained.
Drive innovation and continual improvement through customer collaboration and experimentation.
Analyze data to prioritize programs by potential impact to the bottom line, improvement to service, and reduction in costs.
The Ideal Candidate for the role has:
Demonstrable track record of exceptional performance in a commercial function within FMCG for 03 years.
Ideally have worked as Customer Logistics Manager, although exceptional candidates from other commercial functions would be considered.
Have successfully demonstrated in the past, building strong business relationships.
You get energy from delivering strong results, you are ambitious and love delivering ahead of expectations.
You have very good knowledge of Microsoft Office applications mainly MS-Excel & Power BI.
Analytical and structured mindset.
Has a high stress tolerance and ability to lead and work well in an environment with little processes/structure and work well as part of a multi-cultural team.
Shape the Future of Dairy
Arla is a global leader in the dairy industry, committed to producing high-quality products while championing sustainability and innovation. We're passionate about people and our planet, striving to unleash the full potential in each of us. Our goal is to make healthy dairy nutrition and good food habits accessible to all. Join us at Arla Foods and become part of a worldwide cooperative dedicated to making a significant impact on the planet and steering the dairy industry towards a sustainable future.
We are devoted to creating a workplace where everyone feels valued and empowered to bring their authentic selves to work. Diversity and collaboration are key to our success, propelling us to new heights in the dairy industry.
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