We are an AI-powered expense management platform designed to simplify finance for businesses in the Middle East, helping them save both time and money. Our platform offers everything businesses need to manage and control their expenses in one place, including smart corporate cards, AI-powered automation and insights, streamlined accounting, and centralized dashboards.
Since 2022, over 1,000 businesses in the UAE—from startups to enterprises like Al Barari, Rove, Rivoli, Punjab National Bank, and CarSwitch—have used Alaan to control their spending and reduce costs. Together, our customers have saved over AED 100 million using Alaan.
About the role
As an Onboarding-focused Operations Associate, you will start our Customers' journey with Alaan. The onboarding team is tasked with ensuring a seamless and positive experience for new customers. You will act as the first point of contact, guiding customers through the onboarding process, addressing their queries, and ensuring compliance with all regulatory requirements.
What you'll do
Be the first point of contact for our Customers' journey with Alaan, providing timely and effective guidance
Assist customers in completing necessary documentation and account setup steps
Verify customer information and documentation in accordance with KYC (Know Your Customer) and KYB (Know Your Business) requirements
Collaborate with internal teams to streamline onboarding processes and improve customer experience
Proactively and diligently follow up on queries raised by Customers
Balance autonomy in solving problems with awareness of escalation necessities
Help Alaan continuously improve the way it serves its Customers
What we are looking for
1-3 years experience in Operations teams at prominent start-ups
Background in Fintech or B2B SaaS would be an added advantage
Strong communication skills, both written and oral, and a high degree of confidence in speaking with Customers
Helping others succeed and improve gives you energy
You are trustworthy and others perceive you as trustworthy
You can own a problem end-to-end, understanding it, breaking it down, and identifying logical next steps until resolution
Very organized and meticulous (no customer issue falls through the cracks)
You love working against a goal - and you will independently identify what is needed to reach the goal
Demonstrated ability to work solo as well as being a productive team member
Strong fluency in English, both written and oral
What's in it for you
Contribute to building the Middle East’s most beloved fintech brand from the ground up
Benefit from a role with significant ownership and accountability
Thrive in a flexible hybrid culture with ample work-life balance
Participate in exciting offsite events
Competitive salary and equity
Enjoy additional perks like travel allowances, gym memberships, and more
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DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-compliant CV is MANDATORY!
NOTE: ATS-compliant CV is MANDATORY!
https://ats.rippling.com/alaan-careers/jobs/0924ae77-ffdd-4c93-b88e-41a03cacfd61?jobSite=LinkedIn
Applied For Many Jobs, But Didn't Get Any Interview Calls?
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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.
It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.
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We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.
It is to help people who are searching for jobs from across the world.
This is a Social Initiative from our team @ dubai-forever.com, so please help us in this Noble Task by Forwarding these jobs within your Network.
Do this GOOD DEED.
You never know who will benefit from it.
You've heard about KARMA right?
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