LOUNGE LEADER, Gulf Air, Bahrain

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

We need a LOUNGE LEADER

JOB PURPOSE

• 
  Ensures complete guest satisfaction throughout the lounge.

• Inspires lounge Ambassadors & Associates to deliver high level of guest service.

• Ensures a spotless, picture-perfect appearance throughout the lounge and public areas.

KEY ACCOUNTABILITIES

Description

• Reviews the day's arrivals of VIP and First-Class guests

• Notes special requests/requirements/flight departure detail

• Liaise with airline call centers.

• Problem solves travel issues for guests, e.g. flight cancellations, disruptions

• Provides personalized lounge orientations to VIP's

• Connects and gives recognition to all VIP's and First-Class guests to make them feel special

• Engages with warmth and openness with guests - stays fully present.

• Monitors service levels throughout the lounge

• Directs the floor housekeeping and F&B stewarding teams as necessary

• Conducts standards checks throughout the lounge

• Leads, coaches, motivates the lounge team

• Delivers lounge pre-service briefings that inspire commitment

• Leads by example, is a strong role model for interpersonal performance standards

• Gives feedback to the lounge team to encourage superior performance

always maintained

• Conducting regular coaching and feedback sessions to improve the performances of the team

QUALIFICATIONS, EXPERIENCE & SKILLS

Education / Qualifications

• Bachelor's degree OR Diploma in hospitality & hotel management, OR travel & tourism management.

Experience

• 3 years minimum work experience within a luxury hotel or high-end restaurants.

Job. Specific Skills:

• Must have experience in leading large teams with financial and management responsibilities.

• Must have excellent English language communication skills and both verbal and written presentation technique.

• Proficient in Computers and related programs (Word, MS Office, Excel)

Read the Job Description, and scroll down for
"DETAILS TO REGISTER FOR THIS JOB" to APPLY...

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DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-compliant CV is MANDATORY!

https://gulfairgroup.sniperhire.net/Vacancy/172397?ChannelID=3112




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