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Human Resources
From strategic guidance to supporting the day-to-day needs of managers and employees, the Human Resources Division drives best practice across the Alshaya business. HR is segmented across generalist and specialist functions including HR services, recruitment and talent management. These are just some of the teams that support over 120 nationalities working across multiple brands and geographies. Our continued growth and expansion can only be achieved by recruiting, training and nurturing the best global talent. That’s what we do.
Job Purpose:
Design and develop Talent & Development solutions to elevate performance and accelerate potential. Consult with T&D SMEs to design and develop resources to deliver performance support to the business. Provide expert design and development skills to wider Alshaya capability teams.
Accountabilities (but not limited to):
Define business outcomes by consulting with key stakeholder:
Consult with stakeholders to diagnose needs and define organizational outcomes that are required
Identify the required behavior change and expected outcomes for the business/learner and external customer
Identify learning objectives tied to desired customer behavior outcomes
Recommend the learning modality solving for learner experience, customer behavior outcome goals, and organizational goals.
Design the complete experience:
Collaborate with other SME, Stakeholders, graphic designers, technology stakeholders, and other project team members on design, development, implementation and evaluation of learning solutions
Identify the activities and content optimizing the authoring tools and identified tools to guarantee highly experiential component
Use all approved processes, tools and templates to standard for development and reporting
Design the activities and evaluation and toolkit to support learning transfer
Ensure regular stakeholder checks and feedback on the design
Keep up-to-date and/or identify opportunities of revamping content including induction and Immersion content
Deliver for application:
Collaborate with stakeholders to evaluate relevance (sign-of)
Deliver the finalized experience to the stakeholder for test `& adjust (pilot)
Drive learning transfer:
Actively maintain all content
Participate in quality review process
Participate in and contribute to T&D sub-teams, communities of practice, and other opportunities to enhance knowledge and skill
Deploy performance support:
Design & deploy Performance Support tools to support "Just-in-Time" learning
Identify relevant format (infographics, videos, guides...) to support formal and informal learning
Act as user advocate on cross-functional teams leading experiential product definition, design, development, and delivery of cross-channel
Document results – measure, evaluate and improve:
Monitor customers and stakeholders feedback to guarantee continuous improvement
Establish process of content curation and anticipate revamping of content
Actively follow-up on organisation’s expectations, customers data, performance results to identify needs to develop new contents or remove
Technical skills continually upgraded:
Access to relevant content hubs, events and portals to facilitate ongoing self-led development
Continuous access to upskilling and development to guarantee hands-on on technology
Access to Community of Practice within the Alshaya Learning Community
Qualifications:
Bachelor’s degree, Diploma in design, certification in Instructional design.
Fluent in English(read, write, and speak). Arabic is an advantage.
Use of Technology: Office 365, E-Learning authoring tools, Software such as (Adobe, Articulate, etc) web-based tools to develop interactive learning.
Minimum on the job experience: 4 to 7 years of experience within designing and developing content.
General Abilities:
Tech savvy
Creativity
Attention to detail
Collaboration
Priorities and time management
Self-driven and team player
Proactively communicate impacts to project deadlines
About Us:
Alshaya Group is a dynamic family-owned enterprise which was first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world’s leading brand franchise operators, offering customers an unparalleled choice of well-loved international brands, including: Starbucks, H&M, Mothercare, Debenhams, Cos, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Vavavoom, Pottery Barn and KidZania.
Alshaya Group’s portfolio extends across MENA, Russia, Turkey, and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business.
Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to delivering great customer service and brand experiences.
Fresh, modern, and relevant, Alshaya’s constantly evolving retail portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be.
Advertised: 26 Sep 2023 Arabian Standard Time
Application close: 25 Oct 2023 Arabian Standard Time
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https://jobsearch.alshaya.com/cau/en/job/581518/experience-designer-specialist-people-uaeApplied For Many Jobs, But Didn't Get Any Interview Calls? Apply For This Job Using a Branded AI-compliant ATS-Friendly CV from Dubai-Forever.Com.
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