Lead Technical Support Specialist
Would you like the opportunity to be responsible for business growth?
Would you like to be a part of our global organization?
Join our Team!
A leader in the oilfield services industry. Baker Hughes offers opportunities for qualified people who want to grow in our high-performance organization. Our leading technologies and our ability to apply them safely and effectively create value for our customers and shareholders.
Partner with the best
As a Lead Technical Support Specialist - Pressure Pumping, you'll be responsible for post-sales support of customer issue. You'll provide technical support on repairing returned equipment and/or field services along with other service request. You'll develop an operational year plan for large-unit of own department activities and suggest improvements in products, processes and procedures.
As a Lead Technical Support Specialist - Cementing, you will be responsible for :
Owning the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support – Resolves post sales Technical Issues. As the technical depth required to resolve an issue increases, the “level” of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets.
Communicating across direct organization. Presents to senior leaders (EB and SEB) in specific technical space and on cross functional teams on how technologies interconnect and contribute to overall strategy.
Handling latitude in project techniques. Project process requires choosing right approaches. Employees should have technical know-how.
Handling diverse clients in a region. Follows frameworks to get through the processes. There is room for negotiating and client specific conditions.
Mentoring and coaching junior engineers.
Fuel your passion
To be successful in this role you will:
Have a Bachelor's degree in Engineering.
Have a minimum of 10 additional years of experience in Technical Support.
Have a minimum of 10 years of experience in Cementing.
Have a strong oral and written communication skills as well as strong interpersonal and leadership skills are preferred.
Have the ability to influence others and lead small teams is preferred.
Have lead initiatives of moderate scope and impact is preferred.
Have the ability to coordinate several projects simultaneously is preferred.
Have effective problem identification and solution skills are preferred.
Have proven analytical and organizational ability is preferred.
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
DETAILS TO REGISTER FOR THIS JOB:
https://careers.bakerhughes.com/global/en/job/BAHUGLOBALR75167/Lead-Technical-Support-Specialist-Cementing?utm_source=indeed&utm_medium=phenom-feedsApplied For Many Jobs, But Didn't Get Any Interview Calls? Apply For This Job Using a Branded ATS-compliant CV from Dubai-Forever.Com.
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