Head of Business – Beauty & Wellness- Swan, Dubai
What’s the opportunity?
This role will own and drive the on-demand Online Wellness (Beauty and Grooming, Medical tests etc.) Services vertical for Swan. The person will be responsible for Growth, P&L, Service fulfilment, Quality assurance and Partnership management – a 360 degree business management and scaling experience.
Work in this role:
Responsible for owning the P&L for the assigned product(s). This involves actively managing aspects such as product development, marketing, operations, customer service and commercials.
Ensure business KPIs are met as per the plan.
Understand customer behavior and commercial implications to continuously optimize and prioritize product backlog; responsible for maximizing business value from product development
Work closely with Engineering team to ensure all product features are developed to customer friendly and commercial savvy spec and are launched as planned
Actively liaise with marketing to align the marketing initiatives with product vision and target customers
Identify partnership/business development opportunities, negotiate and close deals
Ensure financial processes such as reconciliation, invoicing, payment receivables etc. are completed regularly on time
Responsible for maintaining and continuously improving Service Quality, and that SLAs are met on an ongoing basis.
Liaise with customer service teams to gather customer feedback and devise appropriate solutions
Ensure that the product offering always remains highly competitive.
Who you are:
Functional expertise. 10+ years of experience in product management with strong emphasis on commercial success of product solutions in Mobile Apps.
Experience in scaling on-demand services that have high human touch points such as Beauty, Grooming, Healthcare, Fitness in UAE/Middle East would be a big plus.
Curiosity and intelligence. Enjoy diving into vastly diverse topics to better understand them and isolate a core problem and devise an appropriate product solution.
Tenacity & speed. The two secret sauces when it comes to delivering on your product vision and objectives.
Combine analytical and intuitive thinking. Make more informed decisions, by thinking both exploratively and in terms of what’s worked for us in the past.
Experimental. We are looking for non-traditional thinkers, tinkerers, testers, and artists.
Collaborative. Ability to communicate across diverse cultures, languages, work styles, and personalities.
Forward thinking. You don’t only rely on what worked in the past, you prefer to see around corners and plan for the future.
Apply here:
https://info.swan.shop/head-of-business-beauty-wellness/
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