Manager Operations Excellence - NFV, Talabat, Dubai, UAE

 When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

What’s On Your Plate?

•  Develop and optimise operational processes and technology solutions to support growth across local markets. Key focus is to work with local teams to understand operational blockers to achieving KPI's and engage with central teams to improve
• Optimizes core operational processes to enable growth and scale with local markets
• Scope and deliver initiatives to improve ops metrics quantified with comprehensive data analysis to measure success
• Project manage product roll outs end to end (experiment, GTM and launch) and ensure the right processes and procedures are in place
• Work closely with local market teams to deliver operational KPIs through operational and product initiatives
• Build relationships across local markets and central functions to ensure local markets needs are prioritised
•  Consistently review and identify areas of opportunity; simplfing and removing non-value adding tasks and automating store operations
• Own, drive and build required reporting infrastructure to support ongoing use, improvement and optimization of core processes
• Proactively communicate and where needed, create communication cadence at local level to ensure visibility of performance, initiatives and product changes

What Did We Order?

• 5 plus years operational experience in a FMCG/Retail business 
• Experience in operational process and improvements
• Experience with project management
• Ability to build relationships, motivate peers and manage upwards

https://deliveryhero.wd3.myworkdayjobs.com/en-US/talabat/job/Dubai---Single-Business-Tower/Manager-Operations-Excellence---NFV_JR0024784

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Please do submit your CV here as well >>>>>>>>

https://www.dubai-forever.com/submit-your-cv.html

 

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✅ Entry Level (0-2 Years Total Work Experience) -->  

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✅ Junior Professional Level (2 - 5 Years Work Experience) -->  

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✅ Mid Level Professionals (5 - 8 Years Work Experience) -->  

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✅ Executive Level (CEO, CFO, COO, MD, VP, Director, Manager) -->  

https://www.dubai-forever.com/executive-level-resume.html

 

 

Process & Product Manager, Cargo Systems (Fixed Term Contract), Emirates Group, Dubai, UAE

 

Job Purpose

To Lead and provide centralised ownership and accountability for defining and implementing unified cargo processes across the dnata network globally. Job Outline: Plan - Defines and agrees to the Unified Business Processes baseline for One dnata globally. - Defines the Cargo Management Systems (CMS) product solution to ensure alignment with the Unified Business Processes, including regional specific (localisation) requirements. - Plans and manages the end to end Business Processes & Product ensuring Regional/International requirements are not compromised. Ensure that Business Continuity recommendations are incorporated. - Influences Key stakeholders, department heads and process experts from across the dnata network for effective implementation of redesigned processes making recommendation for long and short term benefits. - Creates a global process & product review board to facilitate the ongoing change management of the baselined processes and product. Lead discussions on changes required and finalise a process for raising these with vendors - Identifies and proposes to Change Manager UAE potential change impact areas/processes. Lead - Leads and defines business processes to reflect new operational and technology working methods. - Establishes and leads a team of subject matter experts with appropriate skills and representations from across the dnata global network to ensure the management of the unified processes and the solution definition and alignment reflects the One dnata vision for unification but is also reconciled with any regional requirements that may need to persist (where such requirements have been reviewed and deemed to be valid). - Streamlines plans and leads system enhancements, conceptualises and conducts system solution workshops to ensure maximum integration between existing systems without impacting the Unified Processes/Product and reducing duplication/redundant activities. - Co-ordinates with respective Vendors to ensure Product encompasses Unified Process requirements ensure testing is signed off by respective Process/Product experts (UAE & International representatives). - Monitors, coaches, and mentors the one dnata team representatives across stations and provide regular feedback. Execute - Manages and facilitates the ongoing development of Unified Business Processes for One dnata through continuous review of operational practices and processes to identify efficient, practical and productive ways of performing activities and conducting business. - Ensures sufficient usage analysis and KPI monitoring techniques are implemented to measure success and business improvement with the implementation of the new product. - Conducts global process/product review sessions, and continuously monitors and modifies process changes due to people, commercial policing, and change in handling agreements, policy/industry changes, facility upgrades, or technology advances, maintaining Process Integrity across stations. - Conducts global process/product review sessions, receive updates, and continuously monitor and modify process changes due to people, commercial policing, and change in handling agreements, policy/industry changes, facility upgrades, or technology advances, maintaining Process Integrity across stations. - Collates the outputs of the process/product review boards and feed these into the overall product strategy assisting Business Leads in creating a product roadmap. - Supports Business Change Management initiatives to ensure Process/Product acceptance and implementation in the UAE. - Represents dnata at the User Forum. Champion strategic initiatives and product changes that are aligned to dnata strategy or otherwise benefit dnata. - Collaborates with potential partners to further develop relationships that capitalise on seamless data exchange enhancing data transparency as well as bring in additional cost savings in messaging aspects.

Qualifications & Experience

- Degree in Aviation OR Airport operations or information technology. - Experience: 6 to 8 years of experience as a Cargo Business Systems Analyst/Architect or similar roles with strengths in gathering requirements, configuration and testing. - Strong and in-depth Cargo industry knowledge in terms of systems, processes and legislations (local and international). - Active Project Management Professional certification. - Ability to quickly understand requirements and related business issues. - Results-oriented with good verbal and written communication skills. - Proven attention to detail with higher level problem solving skills. - Ability to prioritize and manage multiple tasks and projects effectively

https://www.emiratesgroupcareers.com/search-and-apply/351444

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Please do submit your CV here as well >>>>>>>>

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If your CV is not Applicant Tracking System (ATS)-compliant, then the information from your CV will get messed up when the "ATS software" reads it. 

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✅ Mid Level Professionals (5 - 8 Years Work Experience) -->  

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✅ Executive Level (CEO, CFO, COO, MD, VP, Director, Manager) -->  

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Associate I, Forensic Investigations and Intelligence, Kroll, Dubai, UAE

 In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business.

We embrace diverse backgrounds and global perspectives, and we cultivate diversity by respecting, including, and valuing one another. As part of One team, One Kroll, you’ll contribute to a supportive and collaborative work environment that empowers you to excel. 

At Kroll, your work will help deliver clarity to our clients’ most complex governance, risk, and transparency challenges. Apply now to join One team, One Kroll. 

RESPONSIBILITIES:

• Examine and interpret research findings to produce in-depth and detailed analyses, identifying further research requirements  
• Write well-structured, detailed and cohesive reports which present research findings in a coherent manner
• Communicate regularly with colleagues to discuss the progress of cases, highlighting key issues where necessary
• Manage all aspects of research and ensure the effective performance and career progression of research analysts
• Support case work and reporting using Excel and PowerPoint to provide diagrammatic and pictorial explanations to present key findings and conclusions
• Articulate research findings to clients and effectively address their key questions and concerns

REQUIREMENTS:

• Excellent written and verbal communication skills that help represent diverse communities
• Experience working with diverse teams
• Fluency in Arabic and English is essential
• Strong academic background in one of the following fields: finance and accounting, political science, international studies or journalism
• 1- 2 years’ experience in a reputable professional or financial services firm, or from an investigative/research related organization
• Commercial experience preferably gained from a research-related field
• Proven ability to perform all methods of research, including desktop research and analysis from primary and secondary sources
• Strong understanding and a developed interest in Middle Eastern politics, current affairs and business environments
• Excellent report writing and analytical and problem solving skills
• The position may require extensive travel across the Middle East region

https://hcxs.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/21005283

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Please do submit your CV here as well >>>>>>>>

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Take the 1st step to SUCCESS. Click on Your Level of Experience:

✅ Entry Level (0-2 Years Total Work Experience) -->  

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✅ Junior Professional Level (2 - 5 Years Work Experience) -->  

https://www.dubai-forever.com/professional-level-cv.html

✅ Mid Level Professionals (5 - 8 Years Work Experience) -->  

https://www.dubai-forever.com/mid-level-cv.html

✅ Senior Professional Level (8 - 15 Years Work Experience) -->  

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✅ Executive Level (CEO, CFO, COO, MD, VP, Director, Manager) -->  

https://www.dubai-forever.com/executive-level-resume.html

 

 

Sea Logistics Customer Care Specialist, Kuehne Nagel, Dubai, UAE

 Are you a strong logistics professional who puts customer at the heart of everything you do? Then this is the right opportunity for you!

Your Role

In this role, you will be supporting the customers by providing helpful information, answering questions and responding to complaints.

Your Responsibilities

• Driving customer excellence alongside the Sales and Operational Teams to ensure customer satisfaction and retention
• Identify and pursue opportunities to up-sell and deliver value add services to the customer
• Building long term and effective relationships with customers and provide up to date shipment information
• Pro-actively advise and consult to ensure customer satisfaction
• Enter customer orders into the operational execution process
• Maintenance and integration of customer data in the Kuehne+Nagel systems 

Your Skills and Experiences

• Degree in Logistics, Supply Chain or a similar discipline 
• Minimum 2 years experience in Customer Service in the freight forwarding industry
• Knowledge and expertise in Sea Logistics will be an advantage 
• Excellent communication skills and fluent in English language 

Good Reasons to Join

We offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group. If like us, you put customers at the heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.

About Kuehne+Nagel

With over 76000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

https://jobs.kuehne-nagel.com/global/en/job/KUNAGLOBALREQ85853EXTERNALENGLOBAL/Sea-Logistics-Customer-Care-Specialist?utm_source=linkedin&utm_campaign=linkedin

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Please do submit your CV here as well >>>>>>>>

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If your CV is not Applicant Tracking System (ATS)-compliant, then the information from your CV will get messed up when the "ATS software" reads it. 

And you will wonder why you never get an INTERVIEW CALL...

Take Action Now!

Order Your Customized ATS-compliant CV!

Take the 1st step to SUCCESS. Click on Your Level of Experience:

✅ Entry Level (0-2 Years Total Work Experience) -->  

https://www.dubai-forever.com/entry-level-resume.html

✅ Junior Professional Level (2 - 5 Years Work Experience) -->  

https://www.dubai-forever.com/professional-level-cv.html

✅ Mid Level Professionals (5 - 8 Years Work Experience) -->  

https://www.dubai-forever.com/mid-level-cv.html

✅ Senior Professional Level (8 - 15 Years Work Experience) -->  

https://www.dubai-forever.com/professional-level-resume.html

✅ Executive Level (CEO, CFO, COO, MD, VP, Director, Manager) -->  

https://www.dubai-forever.com/executive-level-resume.html

 

 

Logistics Coordinator, Majid Al Futtaim, Dubai, UAE

 Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

The Logistics Coordinator is responsible for monitoring all aspect of supply chain ensuring timely delivery of shipments from the supplier to the warehouses & various destination.  The role is also responsible for coordinating with internal stakeholders and reporting the service provider’s performance and business KPIs.

Operations:

• Coordinate with service provider to ensure prompt and proper movement of shipments from source to destination thus meeting the business requirements.
• Monitor order fulfillment of daily replenishments, launches, returns, deliveries and highlight any discrepancy or issue related to the orders and deliveries.
• Ensuring that the services providers meet or exceeds the SLA and the agreed KPIs.
• Share the forecasts of future intakes and manage the capacity of the service providers to meet our business needs.
• Address and escalate shipment, warehouse, inventory issues and incidents such as damages, discrepancies, and delays to line manager.
• Prepare and maintain KPI reports (WH performance, service provider performance, shipment tracking, etc.) and report to line manager on regular basis.

Financial & Standards:

• Update the performance tracker (contract vs actual) regularly and raise the flag in case of any variance.
• Raise PR/PO and submit billing invoices in relevant systems and make sure all payments are processed by FSSC on time.
• Identify areas of improvements in processes to strengthen our operational excellence.
• Responsible for maintaining a healthy stock integrity in our system Vs the physical stock by following the business processes.
• Contribute and support the business in achieving the Dare Today, Change Tomorrow sustainability strategy.

Customer:

• Responding to all customer inquiries and providing relevant updates and timely information to all stakeholders.
• Maintain strong professional relationships with internal and external stakeholders.
• Coordinate with the 3PL and service provider to ensure that MAF Deliverables are met

KPIs:

• Accurate and appropriate data input and reports
• On time submission of invoices
• Meeting the agreed SLAs with internal departments
• Sustainability Initiatives
• Logistics Saving initiatives  
• Customer satisfaction

Functional / Technical Competencies:

• Have critical knowledge in logistics, warehousing and distribution
• Well versed with MS office, ERP, SAP, AX
• Excellent customer service and client relations skills
• Ability to work in a fast faced environment
• Time management skills
• Team Player
• Detail oriented
• Effective communication skills
• Analytical approach

Behavioral Competencies:

• Leads the Way – Is able to prioritize work based on urgency and impact. Is able to communicate objectives in a clear manner. Reaches out to colleagues for support as and when needed to ensure timely delivery of objectives. Takes initiative to create positive energy. Enthusiastic about new challenges.
• Drives Impact – Is able to identify key pieces of information required for delivery of work. Identifies areas of risk within own role. Understands when things are urgent. Takes ownership and escalates where required in a timely manner.
• Thinks Customer – Actively listens and demonstrates understanding for customer’s stated and unstated expectations, and understands what is needed to deliver on expectations. Delivers value and quality to the customer. Understands “customer first” mindset.
• Thinks Group – Understands how and where own role / work fits in the overall company. Demonstrates willingness and ability to collaborate. Actively achieves targets. Communicates well with colleagues. Listens attentively. Does not shy away from collaborating.
• Develops Talent – Suggests ways of improving efficiency. Spends time learning and improving. Regularly seeks feedback. Responds honestly to difficult questions and gives relevant feedback when required.
• Fosters Innovation – Does not hesitate to share new ideas. Is curious and takes inspiration from best practices. Demonstrates creativity in day to day work.

Education & Experience:

Qualifications / Education

• Bachelor’s Degree

Experience

• 2-3 years’ experience in Supply Chain and logistics or related industry

https://careers.majidalfuttaim.com/job/Dubai-Logistics-Coordinator/785844701/?utm_source=LINKEDIN&utm_medium=referrer

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Please do submit your CV here as well >>>>>>>>

https://www.dubai-forever.com/submit-your-cv.html

 

If your CV is not Applicant Tracking System (ATS)-compliant, then the information from your CV will get messed up when the "ATS software" reads it. 

And you will wonder why you never get an INTERVIEW CALL...

Take Action Now!

Order Your Customized ATS-compliant CV!

Take the 1st step to SUCCESS. Click on Your Level of Experience:

✅ Entry Level (0-2 Years Total Work Experience) -->  

https://www.dubai-forever.com/entry-level-resume.html

✅ Junior Professional Level (2 - 5 Years Work Experience) -->  

https://www.dubai-forever.com/professional-level-cv.html

✅ Mid Level Professionals (5 - 8 Years Work Experience) -->  

https://www.dubai-forever.com/mid-level-cv.html

✅ Senior Professional Level (8 - 15 Years Work Experience) -->  

https://www.dubai-forever.com/professional-level-resume.html

✅ Executive Level (CEO, CFO, COO, MD, VP, Director, Manager) -->  

https://www.dubai-forever.com/executive-level-resume.html