Job Description
The Employee Services Manager is responsible for overseeing and managing employee services with a primary focus on employee housing operations. The role ensures the provision of safe, well-maintained, and compliant accommodation that supports employee wellbeing, engagement, and operational needs.
Working closely with internal stakeholders and external service providers, the Employee Services Manager leads the planning, administration, and continuous improvement of employee housing services, while ensuring adherence to the hotel policies, budgetary requirements, local legislation, and Accor policies. The role will help drive and enhance the overall employee experience by delivering high-quality housing services.
The Employee Services Manager is responsible for overseeing and managing employee services with a primary focus on employee housing operations. The role ensures the provision of safe, well-maintained, and compliant accommodation that supports employee wellbeing, engagement, and operational needs.
Working closely with internal stakeholders and external service providers, the Employee Services Manager leads the planning, administration, and continuous improvement of employee housing services, while ensuring adherence to the hotel policies, budgetary requirements, local legislation, and Accor policies. The role will help drive and enhance the overall employee experience by delivering high-quality housing services.
Qualifications
Bachelor’s degree in Facilities Management, Hospitality, Business Administration, Human Resources, or a related field
Minimum of 2 years in a leadership role in staff housing, employee services, facilities management, or accommodation operations in luxury hospitality environment
Minimum of 2 years working experience in a leadership role in Human resources
Minimum of 2 years working experience in luxury hospitality
Strong operational experience in managing day-to-day housing activities, including allocations, occupancy, inspections, and maintenance coordination
Hands-on experience employee housing operations, standards, compliance, and colleague welfare within staff accommodation in alignment with local regulations, practices, and procedures
Experience managing service providers, contractors, and vendors to ensure timely and quality service delivery
Hands-on experience on inventory management
Sound knowledge of health, safety, and accommodation standards, with the ability to ensure ongoing compliance
Experience in budgeting, cost control, and basic financial reporting related to housing operations
Strong stakeholder management skills, with the ability to address employee concerns professionally and effectively
Excellent organisational, problem-solving, and communication skills
Ability to facilitate meetings and coordinate operational discussions with internal teams and external partners
Strong proficiency in Microsoft Office applications
Intermediate to advanced knowledge of Qatar rules and regulations for employees accommodations
Prior experience working in the GCC is preferred
Fluency in English is required; Due to the nature of the role and the current team dynamics, Arabic-speaking candidates will be given priority
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