JOB DESCRIPTION
Job Description
• Inside Sales Engineer based in Dubai works in conjunction with the Flow Control Sales team to achieve sales targets by providing Sales and Technical Support to our internal and external customers in MEA (EPC and end users)
• Take ownership of customer inquiries, product quotation requests, and proposals and convert quotations into order. Assist the team on customers with sizing, selecting, and recommending solutions that match their application requirements. For business development the role involves traveling, there will be a need to engage in KOB1&2 project discussion. To develop the regional business the role involves working in a highly collaborative matrix organization, managing the local partner relationship, and leveraging the partner resources.
Job Responsibilities
Responsible for handling project execution for identified KOB1&2 projects of Fisher.
Process RFQs, prepare and manage Fisher quotations on time to customers
Provide Applications Engineering, Technical, and Pricing Support for MRO business to customers
Collaborate with Sales and support customers/end-user within MEA.
Perform Technical, Applications and Fisher solutions presentations to customers.
Work with consultants, customers and end users to get Fisher products and solutions pre-specified / pre-selected.
Work with customers and end users to update and modify their engineering standards and specifications to gain preference for Fisher
Coordinate efforts across FCV management & Project pursuit strategy for KOB1&2 projects (International projects ) Provide forecasts for RFQs
To support the team in optimizing the quote technically and commercially (Minimum Initial Bid) on KOB1&2 jobs to minimize the project cost and identify post-order change orders to increase the profit margin on projects
To arrange all Fisher technical documentation and literature for customers
Support in troubleshooting and finding solutions to customers' problems and able to support Site Walks
Support and work with Sales Team to meet the Sale budget for MEA.
Provide support to LBPs / End users for Product modifications & Product capabilities through preparing success stories / identifying industry wise application QBR’s.
Coordinate with Project Management / Order Entry / Customer Order Fulfillment (COF) team to provide clean orders to Factories. and over of orders with supporting documents and attend kick-off meetings if required
If required, training new LBP / Rep/Customer engineers on Control Valve Engineering including sizing, selection and pricing using Fisher FIRST 2, product range and how to prepare smart quote - good/better/best strategy and other tools/resources like Fishweb, COF etc.
Work closely with other Emerson Process Management Divisions for MAC / multi-divisional quotes.
Attend relevant technical and commercial training as required to maintain a high level of product and process knowledge, including new products as and when released.
Ensure Emerson Ethics and trade compliance procedures are strictly followed with all business transactions
Keep up to date with developments in products, industries and market trends.
Fulfill any other reasonable duties as required including Outside Sales, if required.
Basic Qualifications
Bachelor’s degree in mechanical engineering or a closely related discipline (Instrumentation /Chemical Engineering)
Minimum 5 to 8 years of experience in handling KOB1&2 projects (especially involved in EPC jobs and value more than 2.0+$M)
Preferred Qualifications
Experience in handling in-house engineering support to customers
Excellent interpretation skills relating to engineering details & P&ID drawings.
Ability to make technical decisions based on sound engineering facts & applicable codes.
Experience in handling MEA customers in Saudi Arabia, Abu Dhabi & Qatar.
Arabic Language knowledge will be an added advantage.
Knowledge of Oil & Gas & Refinery & Petrochemical processes and explaining the special applications.
Additional Information
Lateral relationships: Line Manager, Field Sales - Business Development & Regional Managers, GIS team, OF team, Order Entry Team, QP&S team, Costing team, Industry team, Buying & Expedition Team, Manufacturing Plant Representatives, Project management team and Quality team
External Customers (EPCs, End Users, Agents, OEMs).
KFLA Competencies
Customer Focus
Collaborates
Builds Networks
Manages Complexity
Ensures Accountability
Health & Safety
Recognize and accept HSE Roles & Responsibilities as defined in Emerson’s Company Procedures.
Ensure effective leadership in HSE, leading by example and setting the direction for a successful health and safety program and creating a foundation for a positive safety culture.
Discuss Health and Safety first or at least early on the agenda of every meeting.
Ensure effective management of HSSE risks and impacts. Report all hazards, incidents and Near Misses in line with the MEA Emerson HSE incident policy. Active involvement in the investigation of accidents, near misses, incidents and ill health where required.
Conduct all HSE training assigned to you as an employee
100% utilization of the Emerson Safety App.
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