This exclusive wealth fund in Qatar oversees and manages investments spanning various industries and markets. The fund aims to develop the economy and create sustainable returns. Due to continuous growth, they are now looking to hire an IT Analyst.
In this role you will be responsible for some of the following:
Delivering IT support and maintaining and installing IT software, hardware and applications, including non-standard configurations, and troubleshoot hardware and/or software problems to provide working computers.
Providing IT user support, training and user documentation regarding the daily use of IT solutions
Monitoring the performance and capacity of IT systems and applications and implement adjustments where necessary, to contribute to stable and high performing IT solutions
Installing and performing (preventive) maintenance (e.g. inspections and tests) to IT hardware, software, systems, and applications, carrying out trial runs and generate and implement solutions and/or corrective actions to IT problems if needed, to ensure the availability of IT solutions
Detecting diagnosing and resolving incidents, including documenting related administration, and perform emergency repairs and changes via troubleshooting techniques; escalating when necessary
Providing feedback to users and communicate progress of solutions to incidents and problems, demonstrating practical knowledge and problem-solving strategies and providing basic training to customers and other help desk technicians
Creating, prioritising and maintaining documentation on helpdesk tickets based on established helpdesk and departmental guidelines and procedures
Analysing current IT systems and applications, reporting on (recurring) incidents and root causes, and proposing and/or implementing opportunities for continuous improvement
Answering or making calls to end-users to learn about and address their needs, complaints, or other issues with IT products or services
To be considered for this role, you will need some of the following qualifications and experience:
Diploma in IT technology. Related technical certifications preferred
> 4 years of Service Support experience
IT Operations and Analysis
Quality Assurance
Requirements Analysis
Technical Advising/Consulting
Technical Knowledge/Proficiency
Technical Writing
Translating Technical Language
Troubleshooting/Technical Support
Customer focus
Action oriented
Optimises work processes
Collaborative
Effective communicator
Self-development
This role is a unique opportunity to work within a regional investment leader, who are offering both a competitive salary and a great roadmap for career development.
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