Front Office, Shangri-La Qaryat al Beri, Abu Dhabi
An amazing opportunity has come up for a talented individual to join our Front Office team as Duty Manager. The Front Office is an integral part of Shangri-La Qaryat al Beri, it is the guest’s first experience of what we have to offer when they step through our doors which is why we encourage those who wish to deliver the best experience for both guests and colleagues to apply.
What we are looking for?
A high level of Standards.
Efficiency and punctuality.
Attention to detail.
A warm and friendly character.
Ability to work in a fast paced environment.
An individual who leads and inspires others.
Previous experience in luxury hospitality/customer service.
Lives and breathes the Shangri-La Values.
What will you do?
Develops systems and procedures for the accurate maintenance of database.
Monitor and spot check quality of work.
Ensures information from Preference Pads is keyed into the database and promote their use to the staff.
Develops and implement guest recognition programs.
To walk the talk and be a role model in delighting our Guest.
Recognizes team members for outstanding delivery of Guest delight. Promotes use of Guest delight club form.
Be visible and accessible to the guest and follow through.
Effective utilization of guest profiles and consistent delivery of guest preferences.
Maintains strong relationship and goodwill with regular guests and local patrons.
Practices and promotes effective and timely recovery of guest complaint situations. Ensures all Golden Circle Members service recovery forms and procedures are implemented.
Be Consistent in delivery of service.
Always meet and exceed Guest expectation.
Observe and highlight service areas which can be improved to maximize guest value for money.
Ensures standards are maintained and delivered.
Communicates standards of service to team.
Implements and maintains Guest Loyalty measurement programs such as Performance Monitor, We Value your Opinion and other tools.
Full knowledge of packages and promotion available to guests.
Communicate and develop a high level of competency and knowledge of marketing programs among team members.
Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi
The hotel comprises 213 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style. To meet the needs of long-staying guests, the hotel offers 161 fully-furnished spacious serviced apartments ranging from studios to four-bedroom units. The hotel is located within the acclaimed Qaryat Al Beri complex, on a one-kilometre stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland. The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten-minute drive from the city’s international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city centre.
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