The goal of this position is to continuously provide customer excellence and sustainable growth across your scope of responsibility. Utilizing your strong forwarding and market knowledge, you will drive service improvement activities to ensure customer satisfaction with our products, services and features.
Your Role
In this role, you as the Sea Logistics Customer Care Location Manager will be leading, directing and optimizing a team of Customer Care Specialists of the Sea Logistics Customer Care Location (CCL) in Dubai, UAE.Your Responsibilities
- Focus on customer engagement, satisfaction, retention and reactivation through highest levels of service quality
- Ensure best-in-class customer onboarding
- Foster collaboration with operational and commercial key stakeholders, along with sea logistics management to optimize the customer experience
- Focus on continuous improvement of processes and controls, including customer complaint management, aiming for a consistent delivery against the customer promise
- Provide leadership and direction to the Customer Care Specialist team
Promote, plan and achieve talent identification and people development within the Customer Care Location - Ensure delivery against all financial targets and strategic objectives of the Customer Care Location
Your Skills and Experiences
- Degree in Logistics, Supply Chain, Economics or a similar discipline
- Minimum 5 years experience in the logistics industry with a focus on Sea Logistics
- Experience in leading teams preferably in a multi national environment
- Excellent knowledge in Sea Logistics and operational procedures
- Ability to work on own initiative and to deliver agreed actions on time
- Excellent command in English language, financial acumen and analytical skills
Good Reasons to Join
We offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group. If like us, you put customers at the heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
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