Your job will be to imagine a particular customer support situation and then write up examples of things you (and people you know) might say on the phone. We call these statements “utterances.” For example, we may ask you to imagine that you want to change your flight for a trip you have already scheduled. You would then write up several different things you or someone might say in that situation. Each of the utterances you write would need to be different, using different kinds of words and styles. You need to be very creative and write variations of each sentence in a way that uses as many new words as possible and uses an entirely different sentence structure. And you need to be fast! When you write an utterance, we want you to think about the kinds of references someone from your country would make (specific companies, specific government entities, specific local currency, specific local slang, specific local brand names).
Skills:
The specific job task will be to create one sheet of utterances per task. There will be several prompts (scenarios) on the sheet, and the creator will create several variants for expressing an utterance that relates to the prompt. All specific rules regarding spelling, grammar, punctuation, glossary term usage, and other specialized conventions (orientation will be provided) MUST be followed. If not, the creator will be provided with feedback and asked to edit their sheet of utterances until it complies with our quality standards.
- Native-level fluency in the target language (written and spoken) and great spelling and grammar are required. Preferred candidates will also be familiar with the target language used by a wide range of speakers from ages 15-70, primarily from urban and suburban settings.
- Advanced English comprehension (spoken and written); able to understand training materials, instructions, and creative writing prompts written in English.
- Ability to follow nuanced linguistic instructions (e.g., Do not use numerals in your writing. Write out all numbers. Do not use “1”. Do use “one”).
- Ability to hit demanding deadlines by learning how to work in efficient ways.
- Rich vocabulary, knowledge of local market conditions, knowledge of local-market slang.
- Extensive knowledge in local-market insurance, financial, and health care systems (work experience in these sectors is not necessary, but knowledge as a consumer of these systems is critical).
- Ability to analyze writing prompts (scenarios) and adapt them to local cultural reality.
- Efficient online research skills.
- Preferred: documented work experience as a writer (journalism, creative writing, preferred).
Project Details:
Duration: Through April 2022
Start Date: January
Pay Rate: Average USD 20 per task/sheet depending on complexity
Schedule: Weekly commitment of 10-25 hours
Training Period: Creators will receive project orientation & training in January 2022. Orientation will include completing some online modules, some video conference calls, and doing some sample tasks with direct personalized feedback. Training will last for approximately 2 hours, and it will be unpaid. Payment will only kick in once you successfully complete your first task.
This is a remote and freelance role.
Native-level fluency in Arabic from Kuwait (written and spoken).
Advanced English comprehension (spoken and written)
Ability to follow nuanced linguistic instructions (e.g. Do not use numerals in your writing. Write out all numbers. Do not use “1”. Do use “one”).
Ability to hit demanding deadlines by learning how to work in efficient ways.
Extensive knowledge in local-market insurance, financial, and health care systems (work experience in these sectors is not necessary, but knowledge as a consumer of these systems is critical).
Ability to analyze writing prompts (scenarios) and adapt them to local cultural reality.
Efficient online research skills.
Preferred: documented work experience as a writer (journalism, creative writing, preferred).
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