Zurich North America is hiring a Service Contract Associate to join our Vehicle Service Contract team! We are open to hiring flexible talent for a virtual position to work an 8-hour shift between the hours of 7am – 8pm Central Standard Time. We are open to hiring talent located in either PST or MST time zone, but must be willing to work a CST work schedule.
With direct supervision, investigates, evaluates, and concludes low exposure, low complexity, mechanical breakdown claims by following established protocols to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service. Determines causes of failures and reviews specific contract language to apply applicable coverage for loss. Provides technical support to external sales staff and communicates primarily with service shops, dealership personnel, and claimants to gather information and resolve claims.
Service Contract Associates are responsible for a variety of tasks:
Field incoming calls from dealerships, service shops, and inspectors regarding low exposure, low complexity, mechanical breakdown claims.
Determine applicable contractual coverage and most appropriate replacement/repair solution.
Work to have a timely resolution to claims by negotiating costs and labor hours associated.
Ensure customer service by proactively communicating information, responding to inquiries, and following customer protocols.
Basic Qualifications:
High School Diploma or Equivalent and 2 or more years of experience in the Automotive repair area
ORBachelor’s Degree and 1 or more years of experience in the Automotive Repair area
ORZurich approved Apprenticeship program including an Associate Degree and 1 or more years of experience in the Automotive repair area
ANDCustomer service experience
Experience with Microsoft Office
Preferred Qualifications:
Experience in auto industry areas of service repair, auto technology, parts department, machinist, powersports technician, service management or service advisor
Strong communication and negotiation skills
Ability to multi-task
Organization and time management skills
Experience with collaboration and working across work groups
ASE
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