Job Description
Key Responsibilities:
1. IT Infrastructure & Systems
Manage and maintain office IT infrastructure including servers, workstations, printers, and related hardware.
Install, configure, and maintain operating systems, business applications, and required software.
Monitor system performance and troubleshoot technical issues to ensure minimal downtime.
2. Network Management
Manage and maintain the office network including LAN, Wi-Fi, routers, switches, and firewall devices.
Ensure stable and secure internet connectivity across the office.
Coordinate with internet service providers and vendors for network-related support.
3. Help Desk & Technical Support
Act as the first point of contact for employees regarding IT-related issues.
Provide help desk support for hardware, software, email, and network issues.
Troubleshoot and resolve user problems related to laptops, desktops, printers, and applications.
Manage IT support tickets and ensure timely resolution of issues.
Provide basic training and guidance to employees on IT systems and tools.
4. User & System Administration
Manage user accounts, permissions, and access rights across company systems.
Support Microsoft services administration including Office 365, email setup, and user management.
Ensure proper onboarding and offboarding of employees from IT systems.
5. Hardware & Asset Management
Maintain inventory of all IT equipment and assets.
Coordinate procurement, installation, and replacement of IT hardware when needed.
Ensure proper maintenance and lifecycle management of IT assets.
6. Security & Data Management
Ensure compliance with company IT security policies and procedures.
Support data backup processes and basic cybersecurity measures.
Assist in protecting company systems and data from security risks.
7. Vendor & Service Coordination
Coordinate with IT vendors, suppliers, and service providers.
Manage maintenance agreements and support contracts related to IT services.
8. Documentation & Reporting
Maintain documentation for IT systems, networks, licenses, and equipment.
Provide periodic reports on IT issues, system performance, and support activities.
JOB REQUIREMENTS
Qualifications & Requirements:
Bachelor’s degree in Information Technology, Computer Science, or a related field.
3–5 years of experience in IT support, help desk, or IT administration.
Strong knowledge of networking, hardware troubleshooting, and Microsoft environments (Office 365, Windows).
Experience in providing help desk and end-user technical support.
Strong problem-solving skills and ability to manage multiple tasks.
Key Competencies:
Technical troubleshooting
Help desk support
Network management
IT security awareness
Communication and customer support skills
Organization and documentation skills
DETAILS TO REGISTER FOR THIS JOB:
Send your updated ATS-compliant CV:https://pie.x0pa.ai/public/r/job/4002045?ref=linkll
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What is an ATS CV?
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Entry Level (0 - 2 Years Career Experience)
Junior Professional Level (2 - 5 Years Career Experience)
Mid Level Professional (5 - 8 Years Career Experience)
Senior Professional Level (8 - 40 Years Career Experience)
Executive Level (C-Level, MD, VP, Director, Lawyer, Doctor, Investor, etc.)
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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.
It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.
Excited about working in the GCC? Click on one of the banner's below...
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This is a Social Initiative from our team @ dubai-forever.com, so please help in this Noble Task by Forwarding these jobs within your Network.
Do this GOOD DEED.
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