Universal Banker, Dubai, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Job Description: 

Job Summary

Staff members will have dual roles, working as both cash tellers and customer service representatives. As cash tellers, they will handle cash transactions accurately and efficiently, ensuring compliance with all relevant policies and standards. In their customer service role, they will meet and greet customers, address their inquiries, guide them to digital services, and inform them about new products and promotions. Staff will also be responsible for identifying and reporting suspicious transactions, improving service delivery workflows, and capitalizing on cross-sell opportunities. They must maintain a strong focus on customer service, compliance with AML and CDD guidelines, and ensure the confidentiality of customer data. The role requires a balance of transactional accuracy, excellent customer interaction, and adherence to regulatory and governance standards. 

 

Key Responsibilities

Processes

•    Compliance: Ensure laid down processes and procedures are followed.

•    Work Process Improvements: Facilitate and implement improvements.

•    Security Concerns: Highlight any security concerns to the Branch Operation and Service Manager.

•    Suspicious Transactions: Detect any suspicious transactions, money laundering, or forgeries.

•    Target Achievement: Drive to achieve set targets and service standards.

Risk Management

•    Suspicious Transactions: Detect suspicious transactions, money laundering, and forgeries.

•    Compliance: Adhere to Anti-Bribery, Anti-Money Laundering, and Combating Financial Crime Risk procedures.

Governance

•    Global Process Standards (GPS): Ensure all GPS standards are followed and adhered to.

•    Customer Data Confidentiality: Ensure compliance with Minimum Control Standards and Global Process Standards.

Regulatory & Business Conduct

•    Have good knowledge of group policies, standards, local regulations, and legislations related to money laundering prevention.

•    Conduct: Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Key Internal Stakeholders

•    Branch Manager

•    Branch Operations & Service Manager

•    Branch Operation Support Officer

•    Central Operations

•    Clearing unit

•    Country Money Laundering Preventing Officer

•    Phone Banking

•    Digital Banking

•    Central Operations & CMO

Skills and Experience

•    Customer Service

•    MS OFFICE Suite

•    AML

•    Banking Regulation

•    Sales Technique

•    Cash Management

•    Sales

•    Business Writing

•    Communication

DETAILS TO REGISTER FOR THIS JOB:

Send your updated ATS-compliant CV:

https://jobs.standardchartered.com/job/Universal-Banker-%2528UAE-National%2529/50506-en_GB?utm_source=lilimitedlistings&feedid=363857


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