Read the Job Description carefully, then scroll down for "Details to Register for this Job"...
KEY PURPOSE:
supervise all activities related to team coordinators, pricing and billing, identifying potential problems, areas of development & design proactive solutions.
KEY WORKING RELATIONSHIPS
CONTACT
FREQUENCY
REASON
a. Internal
Freight Manager
Daily
Focus points, escalations.
Team Coordinators
Daily
Ensure service level is achieved.
Sales
Daily
Design solutions, offer special services.
Gateways
Daily
Handling team escalations & maintaining SLA.
b. External
Customers
Daily
Sales support
External agents
Daily
Follow up on escalations & service negotiation.
Airlines
Ad-hoc
For offnet, ETS shipments.
DHL Network
Daily
Design
PRINCIPAL ACCOUNTABILITIES:
Supervisor will be in daily contact with the team and external agents to ensure all factors contributing the overall transit time and prices are up to customer’s expectations. will be the first escalation and consolidation point for daily complicated cases that may arise between internal and external contributors. Candidate must have excellent communication skills as he/she will be always in contact with sales, agents, operation & customers. Must have good analytical skills to handle multiple logistics responsibilities.
Constantly input data to update shipping orders & inventory control information.
Great record-keeping aptitude & use attention to detail in order to report any damages, discrepancies, or needed reimbursements.
Negotiate with carriers, vendors & suppliers to effectively grow cost-effective partnerships.
Preparing labels & necessary documentation for shipments
Customer service skills to successfully complete their job, freight coordinators must interface with a variety of people non-stop and provide excellent customer serve.
YOUR PROFILE:
Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
Analyzes and resolves complex cross-functional issues.
Well-developed relationship skills and ability to network with multiple levels of an organization and other business units.
Typically requires BS/BA in related discipline and/or 10-15 years of experience in Ocean Freight Forwarding / Ocean carriers / high volume retailers with Ocean Freight business in the area of transportation, logistics or supply chain.
OUR OFFER:
Strong career support in an international environment.
Great culture and colleagues.
Multifarious benefit program.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!
le using following software, equipment in a typical workday:
Microsoft Office (Excel, Word, Outlook and Access)
Specialized shipping and logistics software
COMPETENCIES
INFLUENCING THE BUSINESS
PASSION FOR CUSTOMER SERVICE: Drive to identify, understand and give high priority to customer needs. Anticipating and providing solutions to internal and external customers in a helpful, friendly and honest manner.
INTERPERSONAL / COMMUNICATION
COMMUNICATION: Ability to express well-thought concise and timely oral and written information. Ability to adjust language or terminology to the characteristics and needs of the audience.
INTERPERSONAL UNDERSTANDING: Ability to understand the perceptions and needs of others, as well as to pick up clues to others’ current unspoken thoughts and feelings. Understanding the underlying reasons for behaviors and concerns.
TEAMWORK: Working effectively within a team or outside the formal line of authority to accomplish objectives. Demonstrating understanding of how own role fits within DHL as a whole.
PERSONAL
ACHIEVEMENT DRIVE: Demonstrating a high level of commitment, energy, resilience and tenacity in doing the job. Being frustrated with the status quo. Setting high standards and challenging goals and continually striving to reach or exceed them.
ATTENTION TO DETAIL: Showing a general concern for all aspects and details of the job, accurately checking own work and monitoring data.
INITIATIVE: Willingness to take up an idea that can add value to the business, run with it and turn it into reality. Taking action to ensure objectives are met or exceeded without being asked.
TOLERANCE FOR STRESS: Maintaining stable performance under pressure and remaining calm, objective and controlled in responding to urgent situations.
PROBLEM SOLVING
DECISION MAKING/JUDGEMENT: Ability to choose between different alternatives with care. Use sound judgement in conditions of uncertainty.
TECHNICAL / PROFESSIONAL
DHL KNOWLEDGE: Demonstrating an adequate knowledge of DHL strategy, services, products, organization, procedures and business processes.
JOB KNOWLEDGE/SKILLS: Achieving a high level of job-related knowledge and skills. Assimilating and applying in a timely manner new job-related information.
YOUR PROFILE:
Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
Analyzes and resolves complex cross-functional issues.
Well-developed relationship skills and ability to network with multiple levels of an organization and other business units.
Typically requires BS/BA in related discipline and/or 10-15 years of experience in Ocean Freight Forwarding / Ocean carriers / high volume retailers with Ocean Freight business in the area of transportation, logistics or supply chain.
OUR OFFER:
Strong career support in an international environment.
Great culture and colleagues.
Multifarious benefit program.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!
DETAILS TO REGISTER FOR THIS JOB:
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