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DESCRIPTION
Overall purpose of the job:
Provides technical assistance and quality service to the J&J MedTech customers. Designs and manages projects related to validation programs, new products, existing process modifications, and other technical projects in the medical equipment sector. Ensures compliance guidelines are followed.
Works closely with the Facility Management team on activities related to the Service Center operations and facility maintenance.
Essential duties and responsibilitie
Attend service calls independently, effectively and on time by recognizing customers’ needs and adding value to gain customers loyalty.
Perform in-field service activities such as installations, periodic maintenance, upgrades, and repairs.
Coordinate the flow of equipment received at Technical Service Center (TSC) from the region for repairs and return; maintain a goal of 10 working days.
Implements procedure and regulations to ensure compliance with current industry standards and federal regulations regarding pilot, experimental, development and validation activities.
Receive / Log service calls and complaints, communicate with distributors engineers and proactively respond to their needs.
Maintains an up-to-date knowledge in the techniques of Quality Assurance/Quality Control and in the company products and process technologies to ensure successful conduct of experiments and projects.
Monitor warranty / service contracts and follow up on their expiry.
Monitor spare parts movement and replenish effectively to ensure excellent after sales technical support.
Maintain installation base for all products supported by TSC.
Collaboration across J&J MedTech franchises and business partners in the region.
Routine admin work such as quotes, orders, invoicing, shipping, communications, and follow-ups.
Qualifications
Special requirements:
Experience in capital equipment management and training Field Engineers, Sales Reps and Customers.
Education: University/Bachelor’s Degree in Biomedical / Electrical / Electronic Engineering.
Years of experience: Generally requires (5-7) years related experience in Medical equipment management in addition to service experience.
Outward Looking-Customer centric.
Business and results driven.
Interdependent partnering ability.
Prudent risk taking.
Active team player.
DETAILS TO REGISTER FOR THIS JOB:
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