JOB SUMMARY
Senior Cash management operations officer will be responsible to monitor the outflow and inflow swift messages.
To process/review and implement enhancement to Cash Operations in accordance with established departmental operating instructions, delegated authorities, and group policies.
To perform investigations and reconciliation along with process review .
RESPONSIBILITIES
Strategy
To develop payment service products and position the processing centre as a revenue generator.
Meet the departmental operation budget by ensuring that the cost of providing services are tracked and controlled in relation to the budgets set for these activities. Always look for ways and means to control cost per transaction and that includes monitoring cost on courier, communication and other misc. expenses.
Business
Avoid revenue leakage and ensure that there are no debits to P&L Accounts without appropriate authority
Ensure there is no revenue leakage in respect of tariff to payment instructions.
To provide high quality service to our stakeholders and customers.
To develop key working relationships with internal customers and support units etc.
To achieve set targets in terms of Service standard for customer transactions
To provide advisory service to large corporate customers in the UAE and other customers on best methods of transferring money to exchange controlled countries
Living the values of SCB at all times
Successfully complete projects for which responsible, and also provide active support wherein contribution is required as a participant / stakeholder.
Processes
Ensure all the transactions handled in CPC are checked and processed for authenticity (as to source, value, SC Star etc) and are disposed off strictly as per remitters instructions.
Ensure that all internal account reconciliation escalations are addressed on a daily basis and correction entries passed where required eg sundry, erroneous, csa accounts etc.
To ensure that any Nostro unreconciled entries escalated are kept to a minimum and are resolved on a daily basis.
Ensure that turnaround times in respect of processing various transactions are met on a constant basis as per agreed SLA with respective units
Ensure that all enquiries / complaints are resolved within agreed turnaround time
Be aware of all policies and procedures for CMO processing and products
Develop good knowledge and understanding of the Group’s CMS policy and other bank procedures
Act as custodian for Bank keys as and when required.
Act as a bulk stock custodian as and when required.
Act as backup for the other supervisory desks.
Ensure all cheques, including returned items (RCMS Clearing Cheques, Inward collection, Outward Collection, In House cheques, PDCs and PDCDs) received into CMO are checked for authenticity and are processed as per customer’s instructions.
Ensure that PDC cheques are accurately warehoused and lodged into clearing in a timely manner.
To ensure a robust reconciliation of all sorts of instruments received and processed.
Avoid revenue leakage and ensure that there are no debits to P and L accounts without appropriate authority
Ensure there is no revenue leakage in respect of tariff to payment instructions (including collections /discounting)
People and Talent
Motivate and train staff to ensure performance is optimized. Drive productivity improvement across the department operations where possible
Initiate and drive service improvements across the portfolio as part of the Group’s out serve program.
Risk Management
To ensure that the department gets a satisfactory audit rating in all external / internal reviews
To ensure that all risks and losses related to payment services are identified, documented and registered in Phoenix.
Ensure adherence on an ongoing basis to all requirements of KYC/AML as may be issued from time to time.
Ensure all practices within the unit comply with risk and compliance procedures minimizing any operational loss in respect of all activities. Ensure controls are in place and operational risk is managed across the portfolio according to group policy
Ensure compliance to sanctions, AML, KYC policies periodically given by the group
Governance
Support GSSC from country for all processing related activities (query resolution and other decisions which country needs to take).
Guide GSSC to minimize cost per transaction by ensuring that all messages are accurate and straight through to all correspondents worldwide and as per SC star format.
Support GSSC in obtaining additional information from client where needed, by addressing the mails (referred by GSSC) to relevant businesses.
Regulatory & Business Conduct
· Display exemplary conduct and live by the Group’s Values and Code of Conduct.
· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
· Lead the UAE CMO to achieve the outcomes set out in the Bank’s Conduct Principles
· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
Internal
Head, Corporate, Institutional, Commercial and Retail Banking
Manager, GBS Gulf Payments, Chennai -India and KL
Manager, Service Quality /Client Experience
Branch Managers
Branch Sales & Service Managers
Teller Service Managers
Corporate Support / Relationship Managers
Support Unit Dept Managers (Finance, Admin, IT,HR)
Treasury Dealers
Other areas of Operations and Technology
External
Existing Customers
Prospective Customers
Other Bank Remittance officials
Role Specific Technical Competencies
Manage Conduct
Manage Risk
Manage People
Payments Knowledge
SWIFT
Operational Risk
ISO20022 knowledge
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