Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.
Role Purpose:
The Property Quality Assuarnce/Quality Control Associate Manager will enforce the best practices of unit quality inspections and will manage the activities of PQA/QC team to ensure seamless delivery to our Customers. The PQA/QC Associate Manager will assure the high quality of all units and ensure that Projects Consultants and Main Contractor have completed the necessary work according to the standard acceptability conditions of the unit prior to handover and the units are deemed fit for beneficial occupancy by our Customers.
Role Details – Key Responsibilities and Accountabilities:
- Works collaboratively and cooperatively as a team lead of the company’s Property QA/QC team.
- Assist the Manager, Handover and Inspection in implementing strategies, policies and procedures for the department and ensure smooth coordination in between Development, Consultant, Contractor, Property Owners and other internal departments.
- Devise and establish company quality standards, inspection checklists, policies and procedures in order to ensure that they align with current trends.
- Supervise, monitor and educate QA/QC Engineers on all activities that affect property quality
- Ensure that all tasks assigned to all QA/QC Engineers are completed as planned within schedule and budget. Formulate strategies to increase productivity.
- Assure the reliability and consistency of quality inspections by checking processes and reporting quality issues
- Report all major quality defects and functionality issues to ensure proactive solutions by collecting and analyzing quality data
- Keep records of quality reports, statistical reviews and relevant documentation
- Ensure all legal and statutory authority standards are met
Definition of Success :
- No. of Units Certified for Home Orientation within management approved SLA
- No. of Units Certified for Handover within management approved SLA
- No. of Customer Snags
- CSAT/NPS after Home Orientation
Functional/Technical Competencies:
- In-depth technical backgrounds on methodologies of property quality assurance and inspection standards in the UAE
- Highly knowledgeable on customer snagging/desnagging, and property handover processes
Personal Characteristics and Required Background:
- Previous experience in a PQA/QC supervision in top-notch master developer
- Previous experience in working with major Consultants and Contractors
- Previous experience in customer facing and consumer protection / conflict resolution
- 4+ years in Property QA/QC supervisory role in a leading master developer
- Min.10 years overall experience in property quality inspection and property engineering mgt.
- Bachelor’s degree holder with engineering or architecture qualifications
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