Loyalty Manager-Operations - Strategy & Digital, Alshaya Group, UAE

This job is OPEN for ALL Nationalities to Apply, unless otherwise specified.

Read the Job Description carefully, then scroll down for "Details to Register for this Job"...

Experience: 4 to 6 years 

Roles & Responsibilities  

Provide product management support for e-commerce and retail.

Oversee and manage day-to-day operations, including the resolution of payment service incidents and exceptions (e.g., fraud, rejections, refunds).

Take ownership of the management and coordination of 3rd party service providers in collaboration with Alshaya/Brand.

Ensure accurate payments data and reporting, providing insights to support decision-making.

Lead and manage the payment operations team, including responsibility for team performance, development, and growth.

Collaborate with cross-functional teams to optimize processes, workflows, and tooling to enhance payment operations efficiency.

Develop and maintain relationships with internal stakeholders, payment service providers, and partners.

Drive continuous improvement initiatives to enhance the payment operations function.

Support the development and execution of the payment operations strategy aligned with the company's goals.

Support the identification, management, and resolution of payment service incidents and exceptions (e.g., fraud, rejections, refunds) in collaboration with the team.

Ensure refunds and rejections are accurately approved in accordance with Alshaya/Brand policy.

Correspond and liaise with payment service providers/partners via email and calls to swiftly resolve issues, escalating to higher management when necessary.

Investigate ongoing payment issues, working collaboratively with relevant teams to drive resolution.

Proactively raise any delayed payments or incidents in a timely manner, providing continuous support until resolution.

Develop an in-depth understanding of Alshaya's payments services strategy, scope, mechanics, as well as payments products and service providers' products.

Actively seek opportunities to improve processes, workflows, and tooling within payment operations.

Ensure timely completion of all critical tasks and meet deadlines.

Collaborate with other relevant teams to prevent payment delays and achieve cut-off times, promptly investigating and resolving reconciliation breaks or issues.

Provide periodic digital payments data and reporting to internal stakeholders, leveraging multiple data points to extract actionable insights.

Utilize data tools such as Excel and Power BI to manipulate and analyze data, enhance reports, charts, and dashboards in support of issue resolution and the delivery of the digital payment strategy by senior product managers.

Lead and manage the payment operations team, including fostering a positive work environment, setting performance expectations, providing coaching and guidance, and identifying opportunities for team development and growth.

Take responsibility for team performance, conducting regular performance assessments, and implementing strategies to enhance team effectiveness.

Promote a culture of continuous learning and improvement within the payment operations team

Advertised: 09 Oct 2023 Arabian Standard Time

Applications close: 08 Nov 2023 Arabian Standard Time

DETAILS TO REGISTER FOR THIS JOB:

https://jobsearch.alshaya.com/cau/en/job/581666/loyalty-manageroperations-strategy-digital-uae

Also, Copy-Paste Your CV in the Comments section.



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We support the Far-Sighted, Growth Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


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Senior Engineer - Manager- Backup and Storage, First Abu Dhabi Bank, Abu Dhabi, UAE

This job is OPEN for ALL Nationalities to Apply, unless otherwise specified.

Read the Job Description carefully, then scroll down for "Details to Register for this Job"...

Company Description

FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.

FAB GBS India is looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry. 

Job Description

Key Accountabilities:

Generic Accountability

Senior Engineer as part of the Core Delivery team aligned to a particular service

Ideally through experience you will enhance your skills across multiple specialisations

Job Context:

Specific Accountability

Storage and Backup Infrastructure Support – Enterprise Tehcnlogies  EMC , IBM , NetApp ,Networker

Strong Experience in ECS , Isilon , Brocade Fabrics , Data Domain and Tape Library Administration

RecoverPoint , SRDF and Snapmirror setups and handle BCP , DR Drills

Performance Tuning , Problem-solving and Contribute with resourcefulness

Experience on SAN and NAS Storages storage provisioning, replication , data migrations and data protections

Administrative expertise in Backup Configurations, Restorations, Module Based Backups

Major incident/Sev1 Call handling and RCA Preparation

Adhere to Change Management Process.

Mentoring Team Members.

Industry Best Practices (Service Improvement Plan) Implementation

Identifying Documenting Risks/SPOFs and Vendor/OEM coordination

Active Participation & Involvement in Project Technical Discussions

Cloud  Experience  on (Azure & AWS)

Additonal work experience on VIPR , Appsync , Commvault , Netbackup , DPA Reporting is an advantage

Qualifications

5-10 Years of Experience in Storage and Backup Operations and Infrastructure Management

Deep expertise in leading Storage and Backup technology stacks and ability to quickly learn new technologies. Excellent knowledge of Enterprise Storage and Backup Products : EMC , IBM , NetApp

Ability to coach and guide the team of Engineers

Ability to identify requirements and create solutions for new implementations and architect designs that meets identified requirements

Ability to analyze the solution or processes (including, but not limited to Storage and Backup Operations Management) and offer ways to simplify it

Proficiency in troubleshooting software or infrastructure issues, and ideates for optimizing service offerings.

Improves team operation practices by incorporating best practices and by nurturing and mentoring talent

Successfully launches new features or re-architects old features. Begins to balance technology with business value

Hands-on experience in administration of Enterprise Arrays and Data Protection Solutions

Identifies and evaluates new technologies for implementation

Strong analytical and reasoning skills with an ability to visualize processes and outcomes

Experience in system performance monitoring and tuning

Hands-on experience and administrative expertise on Storage provisioning, DR Replication setups, RecoverPoint, SRDF, Brocade switches, Data Migration Techniques, EMC Networker, Data Domain, Tape Libraries, Administrative expertise on Backup Configurations, Restorations, Networker Module Based Backups: NMDA, NMM, NVP and Data Domain Administration

Identifies and fixes the security vulnerabilities

Integrates software or existing solutions with existing systems

Practical knowledge of Cloud Technologies and Deep Understanding of Infrastructure Towers (Systems and Platforms, Security, Networks and ITIL framework)

Ability to conduct technological POCs, test plans and quality assurance procedures

Recommends changes in policies and procedures and drives automation improvements Identifies and fixes the security vulnerabilities Provide 24*7 support for production systems

Oracle TDE Implementation & network level encryption using Oracle utilities

Respond to database related outages within the SLA timelines and provide detailed RCA

Implement changes/deployments to the production environment as per the change management guidelines.

Ability to work independently on all complex projects and to collaborate with various infrastructure groups (Server, Network, Database etc)

Setup and maintain documentation and standards

Plan growth and changes (capacity planning)

Experience in ITIL Processes

DETAILS TO REGISTER FOR THIS JOB:

https://jobs.smartrecruiters.com/FirstAbuDhabiBank/743999936035465-senior-engineer-manager-backup-and-storage

Also, Copy-Paste Your CV in the Comments section.



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We support the Far-Sighted, Growth Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


It's an exciting time and the next 30 - 40 years will be those of the GCC countries.


Excited about working in the GCC? Click on one of the banner's below...






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SOCIAL INITIATIVE:

We publish job vacancies on this website and our Whatsapp groups for the benefit of job-seekers.


It is to help people who are searching for jobs from across the world.


This is a Social Initiative from our team @ dubai-forever.com, so please help us in this Noble Task by Forwarding these jobs within your Network.


Do this GOOD DEED.


You never know who will benefit from it.


You've heard about KARMA right?


It's waiting to give you 10X of whatever you do...Do the Good Deed. NOW!


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Food Development Manager - Central Production Facility, Alshaya Group, Dubai, UAE

This job is OPEN for ALL Nationalities to Apply, unless otherwise specified.

Read the Job Description carefully, then scroll down for "Details to Register for this Job"...

Alshaya’s Central Production Facility (CPF) in Kuwait currently employs more than 150 people and manufactures food products for brands such as Starbucks. Now is an exciting time to join CPF as they embark on plan to improve, innovate and build additional revenue streams.

The Role:

The Food Development Manager enhances and develops existing and future menu and product lines of Alshaya Food Division’s various brands and external customer base. Combine innovation, creative ideas, and exceptional kitchen capabilities in developing products with a commercial understanding of what will be profitable to the business and the customer/end customer 

Key Performance Area:

Manage the development of products from idea generation to distribution in the marketplace.

Evaluate opportunities within the market and based on product portfolio to develop new concepts

Oversee coordination of concept art and sample creation, securing approvals during the process, and finalizing all products and packaging prior to launch.

Manage and maintain a range of documentation: products’ brief, costing, assembly manual, product specifications, etc

Communicate with brands about the different stages of product development and the length of the process

To ensure consistency in food quality meets or exceeds the brand’s standards of excellence

Manage multiple projects within established timelines

Ensure communication between the brand and CPF regarding new product development and consider and represent the best interests of both sides

Ensure all duties are carried out in line with brand mission statements, company policies and procedures, contracts and market guidelines

Ensure that Production Managers are informed of the new brand’s standards, requirements, policies, and product characteristics

Identify core training/competency requirements for production pre-launch

Assess the performance of the different areas of the production floor and identify where new processes can be elaborated for product development

Search/evaluate new ingredients in order to improve the cost and/or quality of the products

Drive cost savings through efficient use of resources at disposal and coordinate food procurement to gain economies of scale

Identify new opportunities, whilst applying market knowledge to evaluate the commercial viability of new products and ensure it is of value for the business

Cultivate a strong relationship with retail customers to ensure the company stays ahead of competitors

Design, install, and commission a new production plant

Provide solutions for environmental and food safety considerations, especially in production line design

Ensure the site holds the necessary equipment and structure for the development and production of goods

Oversee the launch of new products

Track effects of improvement projects and report on progress

Carry out equipment and material trials and ensure all settings and procedures are documented in accordance with site and brand procedures

Maintain and improve current knowledge of any new industry, products, innovations, techniques and equipment development

Standardize and oversee the menu and recipe development in brands where there is no host brand mandate

Ensure all culinary standards in all sections comply with company policies and procedures and are stated in the department work instructions

 Ensures all hazards have been assessed with completion of risk assessments

Establish food processes for teams that are safe and that do not jeopardize the quality of products

Attend weekly NPD meetings and contribute with any adjustments or additional information needed

Review improvement project process weekly

Effect a detailed shift handover with the designated deputy in the case of absence

Work closely with support functions (QA, QC, Marketing, Logistics, Maintenance) so as to identify resources and support required in launching new products

Maintain clear records of each brand's know-how by establishing the particular food offer and the best practice

Assisting in the budget setting, including food cost, kitchen manning and kitchen investment for each site

Responsible for functional budget, including:  Equipment  Any other budgeted figures to agreed amount

Responsible at all times for ensuring optimum customer service in terms of quality, quantity and punctuality

Responsible for ensuring an attainable new production development and launch, in terms of labor, time frame and budget

Qualification & Experience:

Bachelor's Degree / Hotel Management degree/ Food Science Degree.

Experience in the food manufacturing field.

Minimum 3 to 5 years of manufacturing experience &  7 to 10 years of experience in casual dining/fine dining or catering operations.

Skills & Knowledge:

Good strong communication skills.

Experience in modern manufacturing

Good strong leadership & negotiation skills

Good strong presentation skills. 

Good strong planning, organizing & autonomous decision-making skills.

Computer literate.

 

 

About Us:

Alshaya Group is a dynamic family-owned enterprise which was first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world’s leading brand franchise operators, offering customers an unparalleled choice of well-loved international brands, including: Starbucks, H&M, Mothercare, Debenhams, Cos, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Vavavoom, Pottery Barn and KidZania.

Alshaya Group’s portfolio extends across MENA, Russia, Turkey, and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business.

Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to delivering great customer service and brand experiences.

Fresh, modern, and relevant, Alshaya’s constantly evolving retail portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be.

Advertised: 09 Oct 2023 Arabian Standard Time

Application close: 08 Nov 2023 Arabian Standard Time

DETAILS TO REGISTER FOR THIS JOB:

https://jobsearch.alshaya.com/cau/en/job/581642/food-development-manager-central-production-facility-uae

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